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Most Reliable Dishwashers for 2020 (Reviews / Ratings)

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Yale Appliance Dishwasher Display in Framingham

You are probably picking your new dishwasher based on quietness, cycles, and racks.

However, and most importantly, you should look at reliability.

This article is all about reliability within the first year and the most reliable dishwasher brands based on our actual service calls.

The most reliable dishwasher brands for 2020 are:

  1. Whirlpool
  2. LG
  3. Samsung
  4. Bosch
  5. KitchenAid
  6. Thermador
  7. Miele
  8. Fisher & Paykel
  9. Jenn-Air
  10. Asko

We logged 34,687 service calls in 2018. In 2019, that number rose to 35,256. You'll see dishwasher trends from 2016 to 2019 in this article.

Every year, we publish an article about the most and least reliable brands. It's important to differentiate by-product and not just by brand.

For instance, refrigerators, as a category, need two times the amount of service than a dishwasher.

For a more accurate measure, we now publish multiple reliability articles based on different appliances like dishwashers.

In this article, you will learn about the most reliable dishwashers by service percentage.

Also, you will learn about buzzing solenoids, and why the most reliable dishwashers are not always the best purchases.

How We Calculate Appliance Reliability

It's a simple formula. We look at service calls and divide them by sales over 12 months for a percentage.

Then we compare each manufacturer's percentage to establish the reliability of that brand.

We look at these stats all the time to curate our selection to be the most reliable.

We have to fix appliances often at a loss, so a more reliable brand portfolio is financially better for us and fewer headaches for you.

Most Reliable Dishwashers for 2020

  Service QTY Shipped QTY Service Ratio
Asko 103 190 54.21%
Jenn-Air 188 493 38.13%
Bosch Benchmark  25 70 35.71%
Fisher & Paykel  56 193 29.02%
Miele  185 903 20.49%
Maytag 2 10 20.00%
Gaggenau  16 104 15.38%
Thermador 126 872 14.45%
KitchenAid 90 688 13.08%
Café Appliances 3 25 12.00%
Bosch  398 3573 11.14%
Samsung 134 1297 10.33%
LG  5 81 6.17%
Cove 2 44 4.55%
Ge Appliances 1 37 2.70%
Whirlpool 38 1471 2.58%
Grand Total  1377 10166 13.55%
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Let's break those numbers down and take a look at the most reliable dishwasher brands for 2019 - 2020.

I didn't include GE or Cove in these rankings because we only have been selling them for 7-8 months. There is not enough data or units sold for an accurate measure.

Asko

asko-dishwasher

190 Sold | 103 Serviced - 54.21% Service Rate

Previous Years:

  • 2017-2018: 195 Sold | 47 Serviced - 24.1%
  • 2016 - 2017 100 Sold | 20 serviced - 20%
  • 2015 - 2016 74 Sold | 16 serviced - 25%

Asko's service rate returned to their previous years rather than improving on last year's number.

The brand is incredibly well constructed with graphite racks and all stainless construction, but the rate is 11% higher than the average.

Jenn-Air

Jenn-Air-Kitchen-featuring-new-dishwasher-at-yale-appliance-in-hanover

493 Sold | 188 Serviced - 38.13% Service Rate

Previous Years:

  • 2017-2018: 908 Sold | 170 Serviced - 18.72%
  • 2016-2017: 575 Sold | 175 Serviced - 17.75%

We separated Jenn-Air from KitchenAid for the first time last year, even though they are the same dishwasher. For some reason, it still requires more service than the KitchenAid.

Fisher & Paykel

Fisher-and-Paykel-Double-Drawer-Dishwasher-at-yale-appliance-in-hanover

193 Sold | 56 Serviced - 29.02% Service Rate

Previous Years:

  • 2017-2018: 175 Sold | 24 Serviced - 24%
  • 2016-2017: 131 Sold | 33 Serviced - 25.19%
  • 2015-2016: 100 Sold | 16 Serviced - 16%

Fisher & Paykel's dishwasher repair rate was at 40% at one time. Now, they have taken a step back from the last few years. Part of their issue is how unique the product is.

Miele

Miele-Kitchen-at-Yale-Appliance-in-Hanover

903 Sold | 185 Serviced - 20.49% Service Rate

Previous Years:

  • 2017-2018: 1,078 Sold | 155 Serviced - 14.38%
  • 2016 - 2017: 1,126 Sold | 67 Serviced - 5.95%
  • 2015 - 2016: 871 Sold | 78 Serviced - 7.8%

How does a brand priding itself on quality control go from 5.95% to over 20% in 3 years?

Last year it was frozen motors. This year its buzzing solenoids.

The dishwasher solenoid opens the drain. This buzzed last year enough for us to replace them.

The repair is easy, didn't affect functionality, and Miele has covered the cost even out of warranty. I would still consider this dishwasher (I did and bought one two years ago).

Thermador

Thermador-kitchen-display-at-yale-appliance-in-hanover

872 Sold | 126 Serviced - 14.45% Service Rate

Previous Years:

  • 2017-2018: 711 Sold | 123 Serviced - 17.30%
  • 2016-2017: 875 Sold | 107 Serviced - 12.23%
  • 2015-2016: 609 Sold | 104 Serviced - 17%

Thermador, owned and manufactured by the BSH Corporation (the same as Bosch), is very similar to a Bosch dishwasher.

It was supposed to be manufactured completely different last year, but they are still produced in the same plant.

Thermador dishwashers now have incredible cycles and lots of options like a 20-minute wash and dry cycle but have 3% more repair than the less-featured Bosch.

Visit our Resource Center for videos, buying guides, checklists & more

KitchenAid

KitchenAid-kitchen-dishwasher

688 Sold | 90 Serviced - 13.08% Service Rate

Previous Years:

  • 2017-2018: 705 Sold | 115 Serviced - 16.31%

KitchenAid drops below the average repair rate for dishwashers. Their middle-tier dishwashers have the lowest sound 39 dBA and the most features at only $749-799.

Bosch

Bosch kitchen at yale appliance in hanover

3573 Sold | 396 Serviced - 11.14% Service Rate

Previous Years:

  • 2017-2018: 2,735 Sold | 303 Serviced - 11.08%
  • 2016 - 2017: 2,964 Sold | 286 Serviced - 9.65%
  • 2015 - 2016: 3,671 Sold | 257 Serviced - 9.62%

For value in a dishwasher, Bosch may be the best product sold.

Most of these dishwashers are high end with tons of new features yet have a relatively low repair rate.

Samsung

samsung-kitchen-package-at-yale-appliance-in-hanover (1)

1297 Sold | 134 Serviced - 10.33% Service Rate

Previous Years:

  • 2017-2018: 915 Sold | 85 Serviced - 9.29%
  • 2016 - 2017: 285 Sold | 24 Serviced - 8.42%
  • 2015 - 2016: 140 Sold | 9 Serviced 6.5%

I almost want Samsung to have a high rate of repair, so people will stop yelling at me.

I only report numbers, folks. Don't make them up. Then again, why would I make them up just to spend more money repairing them?

Their dishwashers are excellent for features and reliability. However, if there are issues, service can be a hassle. So be careful.

Visit our Resource Center for videos, buying guides, checklists & more.

LG

lg-black-stainless-steel-kitchen-package

81 Sold | 5 Serviced - 6.17% Service Rate

Previous Years:

  • 2017-2018: 78 Sold | 4 Serviced - 5.27%

It's almost not enough information to consider this product reliable, but the rest of their line is among the best, especially their washers and dryers.

However, like Samsung, you should figure out who will service it before you buy it.

Whirlpool

Whirlpool-Display

1471 Sold | 38 Serviced - 2.58%

Previous Years:

  • 2017-2018: 1,040 Sold | 44 Serviced - 4.27%
  • 2017 - 2018: 779 Sold | 11 Serviced - 1.41%
  • 2016 - 2017: 525 Sold | 20 Serviced - 3.81%

Whirlpool is sold primarily to large construction jobs, so it's hard to know when people move in and use the appliance.

In fact, we do not even display a Whirlpool dishwasher in any of our stores.

The product is basic, with limited features. It's also loud at over 50 dBA. So, don't run out and buy a Whirlpool dishwasher unless you're looking for something inexpensive and basic.

To learn more about the best dishwasher brands, their features, and repair rate, click here to download our free Dishwasher Buying Guide. 

Dishwasher Service Trends

We delivered 10,166 and serviced 1,377 dishwashers in all of 2019 for an average repair rate of 13.55%.

yale-service-tech-team-hanover

We noticed the service trend was worse in 2017 and 2018 by almost 40%.

Last year dishwashers were repaired more than an average appliance at 13.55 versus 13.1 for all other appliances combined for the first time since we tracked reliability.

Dishwasher Service

The corollary to service issues is the parts turnaround. You call us with a problem. We then diagnose the problem, order the parts, and then send a technician to repair the dishwasher.

It should be a 1-2-day turnaround maximum. The best dishwasher brands to buy based on service and parts availability are any from the Whirlpool companies (Jenn-Air, Kitchen-Aid, and Maytag) and Bosch.

You should also be concerned with the service experience. Most manufacturers and only 5% of the retailers have a service department with more than one or two technicians.

It is paramount for you to locate a reputable service agent before buying any appliance. You will statistically need one when buying a whole new kitchen of appliances within the first year.

Which Dishwasher Should You Buy?

That's more of a product question. We have more extensive articles diving into the best dishwashers for your home.

However, it depends on what you want.

Whirlpool is a good bet for an inexpensive product without features. Samsung has decent features at lower prices with good quietness.

Bosch and KitchenAid both have great products. KitchenAid at $799 is well featured. Bosch dishwashers with CrystalDry are excellent.

Which brings us to Miele.

Miele has had problems like any brand, but their problems have been more of a nuisance than the product not working. The company handled the issues honorably.

At the same time, as you are sitting in a condo tower 35 floors up, you will be happy to know the product is almost leak-proof with its double insulated pump.

So it's up to you, your budget, and the situation.

For everything you need to know about dishwashers including detailed product reviews and the best features to consider, click here for our free Dishwasher Buying Guide. 

Frequently Asked Questions

1. How long do dishwashers usually last?

Dishwashers last 6-10 years on average.

2. Is it worth repairing a dishwasher?

Depends on the issue, many companies will give you an estimate.

3. What is the best DB for a dishwasher? / What is the quietest dishwasher?

Best DBs is Miele and Bosch at 37 DB, but anything under 44 will be quiet.

4. How long should a dishwasher cycle last / what is the fastest dishwasher?

Dishwasher cycles top out at 3 hours 30 minutes, but the average is 2 hours. The fastest is 20 minutes for the Thermador Star Sapphire.

5. Do you need insulation around a dishwasher?

Dishwashers already have insulation.

Additional Resources

Have questions on dishwashers? Then get The Yale Dishwasher Buying Guide with features, specs, and detailed profiles of every major brand like Miele, Bosch, Asko, KitchenAid, Frigidaire, and more. Over 620,000 people have read a Yale Guide.

Free Dishwasher Buying Guide

Related Articles:

Most Reliable Appliances Series:

WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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