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Most Reliable Gas Cooktops and Rangetops

Steve Sheinkopf  |  March 19, 2019  |  3 Min. Read

Gas Cooktops  |  Cooking  |  Cooktops  |  Professional Cooking

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There are hundreds of options for gas cooktops and rangetops. You will and should look at burner output, simmer and configuration for features as price.

Then you will Google/Yelp the store to see who will offer the best sales/post sales experience.  

Perhaps you will read some blogs like Wirecutter or Consumer Reports to see some testing.

However, one critical part of your search should be reliability. You want to see how these products last in your house, and there is no data until now.

Last year, we logged 34,687 service calls, about 15% more than the 30,000 registered the previous year and have developed metrics of reliability between brands.

In this article, you will learn about the most reliable cooktops and rangetops, as well as reliability calculated to the exact percentage.

First, you must know the difference between a cooktop and rangetop.

What are the Differences Between Cooktops and Rangetops

cooktop-vs-rangetop-comparison

Imagine your new kitchen. Its almost done. 

You have (let me guess) gray counters, a beautiful white tile, some dark floors, and gleaming stainless appliances as well as stainless faucets and decorative hardware.

It's all going great until your contractor unwrapped the rangetop when he planned a cooktop or vice versa.

You now have a significant problem, because the installation is completely different.

These terms are used interchangeably in our business and should not.

A rangetop is taller and installs on the cabinet. A cooktop mounts to a countertop. Think of a rangetop as the top of a pro range and a cooktop as the top of a regular gas range.

Feature Differences

Rangetop:  All high output burners, ability to have an integrated grill, griddle or Frenchtop burner

Cooktop: 1 or 2 high output burners with a portable griddle and no ability for grills or Frenchtops. Cooktops will be $700-1500 cheaper. 

Now let's talk reliability. This is why you are here.

How We Calculated Reliability

We have 30 service techs and will have 40-45 by the end of the year. Every day, a tech will be in 6-12 homes five days a week with another 150 calls on Saturday.

In 2018, we logged 34,687 service calls.

For 12 months, the sales are then divided into service calls for the percentage and then compared against other brands.

Its effective for us, because we can see patterns of unreliable products and stay away from unreliable brands.

You now also have an accurate measure of the reliability of what you are about to purchase (or not after reading this article).

Let's look at cooktops first.

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Most Reliable Gas Cooktops

  Service Qty Shipped Qty Service Ratio
Kitchenaid 1 41 2.44 %
Samsung 1 9 11.11 %
Bosch Appliances 14 123 11.38 %
Fisher & Paykel 1 8 12.50 %
Wolf 23 168 13.69 %
Jenn-Air 22 137 16.06 %
Thermador 22 130 16.92 %
Bosch - Benchmark 5 26 19.23 %
Miele 6 27 22.22 %
Gaggenau 8 18 44.44 %
Bertazzoni 1 1 100.00 %
Grand Total 104 724 14.36 %

Gas Cooktops vs. the Overall Industry

The reliability for all appliances was 13.4% last year, and cooktops are almost in line at 14.36%.

You may think this is high for essentially half an appliance, but our second most serviced part for all appliances is ignitors. A cooktop is just ignitors and burners, so it makes sense.

Secondly, appliances are split between highly serviced products like refrigerators and wall ovens versus less repaired products like hoods, disposers, and washers.

Cooking is in the middle.

It looks like Bosch has the most reliable cooktop. KitchenAid is sold mostly to builders, so the tenant/condo owner may not be calling us for service.

Wolf, Jenn-Air, and Thermador are also worth considering based on the numbers.

Most Reliable Rangetops

  Service Qty Shipped Qty Service Ratio
Miele 3 17 17.65 %
Thermador 17 95 17.89 %
Jenn-Air 6 29 20.69 %
Wolf 33 153 21.57 %
BlueStar 2 7 28.57 %
Dacor 1 3 33.33 %
La Cornue 2 1 200.00 %
Grand Total 64 308 20.78 %

 

 

Rangetops vs. Cooktops

The average rangetop requires more service as expected because rangetops have higher BTU burners and more of them. The average 36-inch rangetop will have six burners versus 5 for a comparable cooktop.

It's hard to make a specific recommendation because they are so statistically close. Buy this one on features or package rebate opportunities within each brand.

What Brands Should You Buy

From reliability stats, it's hard to know. The other side of reliability is what brands are best when there is an issue.

You would have to inquire in your part of the country because the answer is different almost by region.

In Massachusetts, Bosch/Thermador, Wolf, and Jenn-Air are the best for parts in technical support, especially in premium appliances.

Now you know reliability percentages for gas cooktops and rangetops, the other part of your shopping should be for service and who can provide it.

Unfortunately, appliances break statistically more than ever. In the whole kitchen, you will need service statistically within a year.  

You will also need to find a company to fix issues and not just sell you products.

Frequently Asked Questions

What is the Best Gas Cooktop?

There is no best gas cooktop for every aspect of cooking. We cover this more extensively in this article Best Gas Cooktops.  Short version: Thermador has the best simmer, BlueStar is the most powerful with Wolf and Jenn-Air having decent overall products.

What is the best Downdraft for Gas Cooking?

You have two types: Jenn-Air has theirs built into the middle for better proximity to all burners, but it lacks CFM at only 350. Every brand manufactures a downdraft for behind the cooktop at 600-1000 CFM.  Downdrafts are limited and should be last resort options just because they lack the capture area to chamber smoke. Serious cooks should only buy hoods.

What is better induction or gas?

For boiling and simmering, induction is the fastest. However, induction cannot grill or griddle effectively. You also need metal pots for the magnets for induction cooking to work.

Additional Resources

Get the Yale Gas Cooking Buying Guide with features, specs, and inside buying tips to all the brands. Well over 500,000 people have read a Yale Guide.

View our gas cooking buying guide

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WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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