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Most Reliable Counter Depth French Door Refrigerators for 2019

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French door refrigeration is the most popular style of counter depth refrigerators. You have more refrigeration space than a side-by-side refrigerator and the doors do not swing out as much.

You can buy a French door refrigerator with lots of different options. However, there doesn't seem to be any reliability measurements. 

Until now. 

We'll look at the most reliable brands, but first, let’s discuss the methodology. 

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Service Methodology

Over the last few years, we have published articles about the most reliable brands.

However, certain products like refrigerators will fail more as a group than just a dishwasher or a hood. Refrigerators are on 24/7 while dishwashers are used more sporadically. 

We now have 30 service technicians averaging 8-10 calls a day, Monday through Friday, plus another 110 on Saturday. We simply compile the service calls and divide by sales for a service rate for the first year. 

In 2018 we logged 34,687 service calls and in 2017 30,761 service calls were logged.

Customer education calls over the phone and damages do not count. We also don't distinguish between major and minor problems. If you call us for service, it is accounted for.

This information is pretty interesting for many reasons. The average service rate is 28.94% in the first year for French door refrigerators versus 13.6% for appliances in general.

From almost every manufacturer, the numbers aren't good, to say the least. However, the problems are more icemaker related than compressor failures. Here are the numbers.

 

Most Reliable Counter Depth French Door Refrigerators

2018 Reliability Statistics:

  Service Qty Shipped Qty Service Ratio
Signature Kitchen Suite 2 33 6.06 %
LG Electronics 6 71 8.45 %
Samsung 133 1051 12.65 %
Fisher & Paykel 41 261 15.71 %
Whirlpool 7 44 15.91 %
Maytag 1 5 20.00 %
BlueStar 3 14 21.43 %
Bosch Appliances 105 408 25.74 %
Jenn-Air 270 780 34.62 %
Liebherr 6 15 40.00 %
Amana 3 7 42.86 %
Kitchenaid 152 334 45.51 %
Blomberg 25 30 83.33 %
Frigidaire Professional 23 6 383.33 %
Electrolux 4 1 400.00 %
Frigidaire Gallery 11 1 1,100.00 %
Grand Total 807 3062 26.36 %

2017 Reliability Statistics:

  Service Qty Shipped Qty Service Ratio
Whirlpool 2 23 8.70%
Amana 2 19 10.53%
Samsung 72 449 16.04%
Maytag 1 6 16.67%
LG Electronics 4 20 20.00%
Bosch Appliances 83 390 21.28%
Blomberg 14 65 21.54%
KitchenAid 97 375 25.87%
Fisher & Paykel 61 235 25.96%
Thermador 131 490 26.73%
Frigidaire Professional 41 135 30.37 %
Frigidaire Gallery 45 147 30.61 %
Liebherr 25 63 39.68%
Jenn-Air 324 737 43.96 %
Bosch Benchmark 24 44 54.55 %
Dacor 3 5 60.00%
True 3 2 150.00%
Electrolux 18 4 450.00 %
Grand Total 1248 4313 28.94 %

2018 vs. 2017 Trend

LG and Samsung are the most reliable by far despite selling more feature-oriented products. However, both brands have spotty service at best for when you do have issues.

Fisher Paykel was a surprise as well at number 3 with under 16% service in the first year. They were purchased by Haier and overall their reliability has improved.

The trend was better in 2018 slightly because we eliminated some less reliable brands.

Common Refrigerator Problems

Although refrigerators fail more than any other appliance, refrigerators are also way more energy efficient than in previous years due to Federal regulations.

Refrigerators, in general, have changed to be compliant with the new energy standards. You should save $100-150 per year in energy costs.

One of the issues is with the ice dispensers. With an ice dispenser, you are sending an ice cube through a warmer refrigerator. This can cause leaks.

Although this problem is annoying, it does not affect the cooling of the refrigerator. Invariably, the refrigerator will work.

Should you buy a warranty for your refrigerator?

Until 15 years ago, we did not sell warranties. You should consider one on a French door refrigerator just looking at the first-year service rates above.  

There are articles on this blog and comments written about nightmare service experiences. Just do not buy a warranty from a store without an actual service department.

Third party warranties are a joke (only you will not be laughing). They will sell you the warranty without actually employing any service techs.

Final Thoughts

You wouldn't notice the other part of what we consider as reliable. Bosch and Whirlpool are better at turning around parts than the others.

With refrigeration, a one-day turnaround is our standard as you cannot be without one for very long.

With a fail rate of 26% just on refrigerators, you will need some service with a whole kitchen of appliances.

In addition to researching prices and features, you should know your service agent before you make any purchase.

Frequently Asked Questions:

What is the difference between counter depth and standard depth?  

Roughly 6-8 inches, but the counter depth does not protrude from the cabinet.

What's the largest counter depth refrigerator?

Twenty-four cubic feet is the largest counter depth refrigerator. You can learn about the largest counter depth refrigerators by clicking this link. 

How deep are counter depth refrigerators?

The difference is height, because depth and width are standard. 

Are counter depth refrigerators wider?

No, counter depths are made to fit standard 24, 30, 36, 42 and 48-inch widths. 

Are counter depth refrigerators more expensive?

In most cases, a counter depth should be 10-20% more expensive than a regular depth refrigerator.

Additional Resources

Want some more information about counter depth refrigerators? Get the Yale Appliance Counter Depth Buying Guide with features, specs, and detailed profiles of the major brands. Well over 400,000 people have read a Yale Guide.

View our counter depth refrigerator buying guide

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WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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