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Most Reliable Counter Depth French Door Refrigerators for 2020

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You have probably read through a bunch of reviews and the many horror stories about refrigeration and repair. Unfortunately, they are all valid.

If you are looking for your refrigerator for the last 20 years, I have some bad news.

French door refrigerators require the most service of any appliance outside of professional ranges. 

The Most Reliable French Door Counter Depth Refrigerators are:

  1. Café Appliances
  2. GE 
  3. Fisher & Paykel 
  4. Samsung 
  5. LG

In this article, you will learn what the problems actually are (most aren't catastrophic, by the way) as well as the most and least reliable brands based on over 35,256 service calls logged last year.

In fact, we have logged over 100,000 service calls in less than three years. So let's discuss the reliability methodology.

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How We Calculate French Door Counter Depth Reliability


Over the last few years, we have published articles about the most reliable brands.

However, certain products like refrigerators will fail more as a group than just a dishwasher or a hood. Refrigerators, for example, are on 24/7 while dishwashers are used more sporadically. 

We now have 33 service technicians averaging 8-10 calls a day, Monday through Friday, plus another 110 calls on Saturday. 


Yale Appliance Service Team

We simply compile the service calls and divide them by sales for a service rate for the first year. 

In 2019, we logged 35,256 service calls. In 2018 we logged 34,687 service calls, and in 2017 30,761 service calls were logged.

This information is pretty interesting for many reasons. The average service rate is 31.24% in the first year for French door counter depth refrigerators versus 13.1% for appliances in general.

From almost every manufacturer, the numbers aren't good, to say the least. The problems are more icemaker related than compressor failures.

It isn't all terrible. Refrigerators are tightly regulated for energy usage, and you should save $100-200 per year in energy costs.

So your food won't spoil. You will have problems with your ice maker or dispenser but will save a good amount of money yearly.

Here are the numbers:

Most Reliable Counter Depth French Door Refrigerator Brands for 2020 

  Service Qty Shipped Qty Service Ratio
BlueStar 23 36 63.89%
Jenn-Air 308 595 51.76%
KitchenAid 103 239 43.10%
Whirlpool 6 17 35.29%
Bosch Appliances 135 422 31.99%
LG Electronics 10 46 21.74%
Samsung 248 1220 20.33%
Fisher & Paykel 31 192 16.55%
GE Profile 9 59 15.25%
GE Appliances 5 35 14.29%
Café Appliances 2 41 4.87%
Grand Total 916 2932 31.24%

GE looks good, but they should have an asterisk because we have only started selling the line 9 months ago. However, that number looks promising.


GE Counter Depth Refrigerator at Yale Appliance in Hanover

Fisher & Paykel is surprising because Haier owns them as well as GE. Maybe, they know how to build a reliable refrigerator.

As a side note, the Fisher & Paykel integrated paneled French door refrigerator is $5-8,000 less than a Sub-Zero or other paneled type. 


Fisher & Paykel Custom Paneled Integrated at Yale Appliance in Hanover

I know many of you will dislike my next comment.

For French door refrigerators with features, LG and Samsung are probably amongst the most reliable.

However, finding service for either brand could be hard in your area. LG has recently improved hiring 400 technicians. They probably need at least 2,000 techs to handle the demand nationwide.

Their service manager, Bill Lange, is incredibly capable. Hopefully, he has the resources to fix the problems.

For all of our most reliable and best counter depth refrigerators, their features, and how they compare, click here to download our free Counter Depth Buying Guide. 

Common French Door Counter Depth Refrigerator Problems

Although refrigerators fail more than almost any other appliance, refrigerators are also way more energy efficient than in previous years due to Federal regulations.

One of the biggest issues is with the ice dispensers. With an ice dispenser, you are sending an ice cube through a warmer refrigerator. This can cause leaks.

Although this problem is annoying, it does not affect the cooling of the refrigerator. Invariably, the refrigerator will work.

Should You Buy A Warranty For Your Refrigerator?

Until 15 years ago, we did not sell warranties. You should consider one on a French door refrigerator just from looking at the first-year service rates above. 

There are articles on this blog and comments written about nightmare service experiences. Just do not buy a warranty from a store without an actual service department.

Third-party warranties are a joke (only you will not be laughing). They will sell you the warranty without actually employing any service techs.

Key Takeaways

So now you know you may have an annoying icemaker problem within five years, statistically, but the refrigerator will work and save money in energy costs.

With a service rate of 31% just on refrigerators, you will also need some service especially with a whole package of kitchen appliances.

You wouldn't notice the other part of what we consider as reliable. Bosch, GE, and Whirlpool are better at turning around parts than the others.

In addition to researching prices and features, you should know your service agent before you make any purchase.

Frequently Asked Questions


Refrigeration Education Station at Yale Appliance in Hanover

1. What is the difference between counter depth and standard depth? 

The difference between standard depth and counter depth refrigerators is that a standard depth refrigerator adds 6-8 inches. A counter depth refrigerator does not protrude as much from your cabinets giving you more space in your kitchen layout.

2. What's the largest counter depth refrigerator?

Twenty-four cubic feet is the largest counter depth refrigerator. You can learn about the largest counter depth refrigerators by clicking this link. 

3. How deep are counter depth refrigerators?

Counter depth refrigerators are 24 inches deep plus the depth of the door. 

4. Are counter depth refrigerators wider?

No, counter depth refrigerators are not wider. Counter depth refrigerators are made to fit standard 24, 30, 36, 42, and 48-inch widths. 

Click here to learn about how much clearance a refrigerator needs. 

5. Are counter depth refrigerators more expensive?

In most cases, a counter depth should be 10-20% more expensive than a regular depth refrigerator. Around promotions, that price becomes more comparable.

Additional Resources

Want some more information about counter depth refrigerators? Get the Yale Appliance Counter Depth Buying Guide with features, specs, and detailed profiles of the major brands. Well over 630,000 people have read a Yale Guide.

View our counter depth refrigerator buying guide

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A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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