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Most Reliable Counter Depth French Door Refrigerators for 2018

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French door refrigeration is the most popular style of counter depth refrigerators. You have more refrigeration space than a side-by-side refrigerator and the doors do not swing out as much.  

yale framingham refrigerators

You can buy a French door refrigerator with lots of different options. However, there doesn't seem to be any reliability measurements. 

Until now. 

We'll look at the most reliable brands, but first, let’s discuss the methodology. 

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Service Methodology

Over the last few years, we have published articles about the most reliable brands.

However, certain products like refrigerators will fail more as a group than just a dishwasher or a hood. Refrigerators are on 24/7 while dishwashers are used more sporadically. 

We now have 30 service technicians averaging 8-10 calls a day, Monday through Friday, plus another 110 on Saturday. We simply compile the service calls and divide by sales for a service rate for the first year. 

30,761 service calls were logged in 2017.

Customer education calls over the phone and damages do not count. We also don't distinguish between major and minor problems. If you call us for service, it is accounted for. 

This information is pretty interesting for many reasons. The average service rate is 28.8 % in the first year for French door refrigerators versus 12-13% for appliances in general. 

From almost every manufacturer, the numbers aren't good, to say the least. However, the problems are more icemaker related than compressor failures. Here are the numbers.

 

Most Reliable Counter Depth French Door Refrigerators

2016 Statistics:

 

Service Qty 

Shipped Qty 

Service Ratio 

Electrolux Icon 

1 

1 

100.00 % 

General Electric 

1 

1 

100.00 % 

Electrolux 

56 

104 

53.85 % 

Liebherr 

2 

4 

50.00 % 

Frigidaire Gallery 

43 

114 

37.72 % 

LG Electronics 

6 

18 

33.33 % 

Jenn-Air 

172 

637 

27.00 % 

Fisher & Paykel 

28 

136 

20.59 % 

Samsung 

48 

239 

20.08 % 

Frigidaire Professional 

20 

101 

19.80 % 

Bosch Appliances 

50 

284 

17.61 % 

Kitchenaid 

30 

199 

15.08 % 

Whirlpool 

4 

42 

9.52 % 

Maytag 

0 

1 

0.00 % 

2017 Statistics:

 

Service Qty 

Shipped Qty 

Service Ratio 

Electrolux 

18 

4 

450.00 % 

True 

3 

2 

150.00 % 

Dacor 

3 

5 

60.00 % 

Bosch - Benchmark 

24 

44 

54.55 % 

Jenn-Air 

324 

737 

43.96 % 

Liebherr 

25 

63 

39.68 % 

Frigidaire Gallery 

45 

147 

30.61 % 

Frigidaire Professional 

41 

135 

30.37 % 

Thermador 

131 

490 

26.73 % 

Fisher & Paykel 

61 

235 

25.96 % 

Kitchenaid 

97 

375 

25.87 % 

Blomberg 

14 

65 

21.54 % 

Bosch Appliances 

83 

390 

21.28 % 

LG Electronics 

4 

20 

20.00 % 

Maytag 

1 

6 

16.67 % 

Samsung 

72 

449 

16.04 % 

Amana 

2 

19 

10.53 % 

Whirlpool 

2 

23 

8.70 % 

Bertazzoni 

0 

1 

0.00 % 

Frigidaire 

0 

6 

0.00 % 

General Electric 

0 

3 

0.00 % 

Signature Kitchen Suite 

0 

1 

0.00 % 

BlueStar 

0 

1 

0.00 % 

Electrolux Icon 

1 

0 

 

Grand Total 

1248 

4313 

28.94 % 

What are the Issues?

Although refrigerators fail more than any other appliance, refrigerators are also way more energy efficient than in previous years due to Federal regulations. Refrigerators, in general, have changed to be compliant with the new energy standards.  You should save $100-150 per year in energy costs. 

One of the issues is with the ice dispensers. With an ice dispenser, you are sending an ice cube through a warmer refrigerator. This can cause leaks.

Although this problem is annoying, it does not affect the cooling of the refrigerator. Invariably, the refrigerator will work.

Should you Buy a Warranty?

Until 15 years ago, we did not sell warranties. You should consider one on a French door refrigerator just looking at the first-year service rates above.

There are articles on this blog and comments written about nightmare service experiences. Just do not buy a warranty from a store without an actual service department. Third party warranties are a joke (only you will not be laughing).

Final Thoughts

You wouldn't notice the other part of what we consider as reliable. Bosch and Whirlpool are better at turning around parts than the others.

With refrigeration, a one-day turnaround is our standard as you cannot be without one for very long. 

With a fail rate of 28% just on refrigerators, you will need some service with a whole kitchen of appliances.  

In addition to researching prices and features, you should know your service agent before you make any purchase. 

Additional Resources

Want some more information about counter depth refrigerators? Get the Yale Appliance Counter Depth Buying Guide with features, specs, and detailed profiles of the major brands. Well over 235,000 people have read a Yale Guide.

View our counter depth refrigerator buying guide

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Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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