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It is amazing how many service calls are completed daily. We now have 30 service techs, averaging 8-10 calls per day, 5 days a week. Twelve will work weekends performing 10 calls a day or roughly 750-800 calls per week (and we are hiring).

yaleapplianceservice_1

The total amount of service calls logged in 2017 was 30,761. We logged 34,486 in
2018.

If you hear horror stories about bad products, most of the time it is due to the lack of service technicians and customer service departments.

Most manufacturers and retailers do not service their products after the sale or have very little service available. So be careful.

In this article, you will learn the most reliable brands as well as their exact service percentages from December 2017-December 2018.

You will also learn a bit about the appliance industry, induction and what products as well as services to consider for your home.

The Most Reliable Induction Ranges

We look at service calls for one year and divide by sales for the same period. This is just a measure of the first year during the warranty period.

  Service Qty Shipped Qty Service Ratio
Samsung 4 52 7.69 %
KitchenAid 7 32 21.88 %
Bosch Appliances 7 25 28.00 %
Jenn-Air 43 148 29.05 %
Wolf 13 44 29.55 %
Miele 4 10 40.00 %
Blomberg 1 2 50.00 %
Bosch - Benchmark 11 20 55.00 %
Fisher & Paykel 3 4 75.00 %
Bertazzoni 3 2 150.00 %
Grand Total 97 340 28.53 %

We look at service calls for one year and divide by sales for the same period. This is just a measure of the first year during the warranty period.

I look at this and wonder why more people do not buy induction.

Boston may be a gas town, but induction is much better than either gas or electric in terms of speed, simmer, and venting specs.

Then again, there were twice as many induction cooktops purchased in the same period based.

In terms of brands, it is harder to determine, because fewer ranges are sold. One service call can skew the percentages.

When you add in induction cooktops, the most reliable induction cooking brands would be Wolf, Samsung, Bosch and Jenn-Air based on about 1,000 total induction cooking products sold between cooktops and ranges.

For ranges only, Samsung is the most reliable. Frigidaire may be worth a look, but we stopped selling the brand in 2017.

Reliability Methodology

It is simple. We look at service calls for one year and divide by sales for the same period. We use this standard because we service appliances free. After the first year, it is hard to determine what percentage of customers call us and harder to track.

Induction Ranges
Induction has certainly changed since Diva brought their 4 burner $3,500 cooktop to the U.S. in the early 1990s. Now you can buy induction with a convection range and warming drawer for under $1,200.

Induction is a magnetic heat and is more powerful than a pro range with better simmer and less heat retention. We explain how induction cooking works here.

GE was the first American company with induction in the 1980s, but it has been a standard in Europe for a while.

The Appliance Industry

The service rate on appliances in 2018 is 13.4%, depending on the category and manufacturer. It is up significantly from when I started in 1986.  It has been climbing for three thraight years.

Appliances will now last 6-10 years according to the American Servicer Association, which is way down from 1986, my first full-time year at Yale.

Reasons For Decline

First, appliances are now global. The product is now designed in Europe or the US and manufactured in Mexico, Korea or the U.S. with parts from all over the world. In the old days, it was designed and built in one place.

Appliances now have to travel greater distances with more warehouse stops along the way. This adds to mishandling and later problems.

Appliances are also now way more efficient. You should save about $120 per year versus a refrigerator purchased just 10 years ago. Standards of efficiency are enacted by the government and have altered the manufacturing process of refrigerators and other products. This adds to the service problems in the field.

Appliances are still better than most durables. Most people do not own a car for 6-10 years. The maintenance of an appliance is still better than an automobile. Appliances are also more efficient, more powerful, and larger with better controls than their predecessors.

Should I Buy an Induction Range?

We are all wired the same way. You use a product or maybe heard about it. You will research brands, then products and then stores.

However, your research must include who will fix your induction stove after your purchase. Statistically, in a kitchen of new appliances, you will need repair without question.

You need to figure repair before you buy...not deal with the consequences after your purchase.

Frequently Asked Questions

What are the best induction ranges?

Samsung and GE Café have very good induction ranges. Frigidaire just launched less expensive induction ranges, but we don’t sell the brand. On the high-end, Miele has their range with their intuitive MasterChef controls. You input the food and doneness, the range will calculate time and temperature. Wolf has their twin convection in 30 and 36-inch.

Are induction cooktops and ranges better than gas?

In terms of speed to boil,  lowest simmer and range, induction is the best. It’s even better than professional gas. However, induction does not have grilling capabilities or other options like having a French top or griddle like in a professional gas range.

Are induction ranges safe?

Yes. Induction is the safest for a number of reasons.

How does induction work?

Induction is a magnetic heat. The magnets in the burner bypass the glass and excite the metal molecules in your pan. The pan not the glass surface cooks your food.

Want to know the best induction brands, products and have a better understanding of how induction works? Download the Yale Induction Cooking Buying Guide with features, specs, and inside buying tips. Over 410,000 people have read a Yale Guide.

View our induction cooking buying guide

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WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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