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Now, wall ovens have cool, new features. You can buy them with double convection, blower convection, steam, or incredibly high-tech controls. You can even connect it to your Nest thermostat. (A Nest Thermostat is an Energy Star certified, smart thermostat with Wi-Fi compatibility).
It’s all pretty amazing…when it works.
Framingham Wall Oven Display
We will look at the most reliable and not so reliable wall ovens, but first, let’s look at the methodology.
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Most Reliable Appliances
Every year, we publish the most reliable and least reliable brands. Comparing the brands by type of appliance is a bit more helpful because certain products like refrigerators have a higher fail rate than dishwashers or ventilation hoods. Refrigerators are on 24/7 whereas dishwashers run sporadically.
Service Methodology
We have 30 service techs at 8-10 calls a day, 5 days a week plus another 110 calls over the weekend.
In 2017, we had 30,761 service calls. We will perform about 35,000 service calls in 2018.
Our measurement is service calls divided by sales for the service percentage over the first year.
Wall ovens need repair about 16.33% of the time within the first year, which is higher than average by about 3%.
Most Reliable Wall Ovens
|
|
Service Qty |
Shipped Qty |
Service Ratio |
|
Dacor |
6 |
7 |
85.71 % |
|
Frigidaire |
5 |
11 |
45.45 % |
|
Jenn-Air |
44 |
149 |
29.53 % |
|
Blomberg |
1 |
4 |
25.00 % |
|
Bosch - Benchmark |
19 |
95 |
20.00 % |
|
Thermador |
62 |
321 |
19.31 % |
|
Wolf |
56 |
310 |
18.06 % |
|
Frigidaire Professional |
4 |
23 |
17.39 % |
|
Electrolux |
1 |
6 |
16.67 % |
|
Gaggenau |
9 |
56 |
16.07 % |
|
Kitchenaid |
12 |
100 |
12.00 % |
|
Bosch Appliances |
27 |
246 |
10.98 % |
|
Whirlpool |
2 |
51 |
3.92 % |
|
Miele |
4 |
149 |
2.68 % |
|
American Range |
1 |
0 |
|
|
BlueStar |
0 |
2 |
0.00 % |
|
Samsung |
0 |
8 |
0.00 % |
|
Fisher & Paykel |
0 |
4 |
0.00 % |
|
Dynamic Cooking Systems |
0 |
1 |
0.00 % |
|
General Electric |
0 |
2 |
0.00 % |
|
Amana |
0 |
1 |
0.00 % |
|
Bertazzoni |
0 |
1 |
0.00 % |
|
Frigidaire Gallery |
0 |
8 |
0.00 % |
|
Grand Total |
254 |
1555 |
16.33 % |
Which One Should You Consider?
Whirlpool and Frigidaire are typically sold for multi-unit projects, such as apartment complexes.
It is hard to know whether the units are occupied or if the individuals living there know to call us with issues so it's difficult to determine the reliability.
Going forward, Miele is the most reliable, but then again, they do manufacture every component in their factory. They added steam and better functionality years ago without the usual bugs.
Their competitor, Gaggenau, usually tops the list for reliability. They may not have the guided controls like Miele, but their functionality is the best provided you learn how to use it. Many of their service calls were questions on how to operate their wall oven.
You should also consider Wolf. They have a newer blower convection delivery system and new controls in a brand-new oven with an 18% service rate in the first year. Many of their calls are related to noise since blowers are noisier than fans.
Bosch and KitchenAid are simple convection ovens worth considering for reliability.
Here are a couple of control interfaces from two of our most popular wall ovens to serve as an example of what these can look like:
Miele M-Touch Wall Oven
Wolf M-Series Wall Ovens
Best Wall Ovens
Final Thoughts
Wall ovens are incredibly complicated to fix even before the advent of these new controls. This video still is kind of funny. I filmed one of our Senior techs simply changing a light bulb in an oven.
Watch what happens.
You can watch how you change a light bulb in a wall oven by clicking this link.
Remember, what is paramount is finding a service company to support you. The technology is becoming more complex so service becomes more of a challenge.
If you add all the service rates, cooktop at 15%, a refrigerator at 29% and dishwasher at 11%, there is a 70% chance of needed service just in the first year.
Service has to be part of your buying process. Check reviews of every warranty service agent. New wall ovens may be able to answer to Alexa. That’s cool.
However, a working wall oven is far more important.
Most Reliable Appliances Series
Additional Resources
Confused about Wall Ovens? Get the Yale Wall Oven's Buying Guide with updated features, specs, and detailed profiles of the best brands like Miele, Wolf, Viking, Bosch, Thermador, and more. Over 350,000 people have read a Yale Guide.
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A Note About Pricing
Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.
