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Wall ovens have cool, new features. You can buy them with double convection, blower convection, steam, or with smart controls. You can even connect it to your Nest thermostat. (A Nest Thermostat is an Energy Star certified, smart thermostat that is Wi-Fi compatible). It’s all pretty amazing…when it works.
Here are a couple of videos to show you what is now possible with wall ovens:
Miele M-Touch Wall Oven
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Wolf M-Series Wall Ovens
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Best Wall Ovens
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Should you be worried about the repair rates on this new technology?
We will look at the most reliable and not so reliable wall ovens, but first, let’s look at the methodology.
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Most Reliable Appliances
Every year, we publish the most reliable and least reliable brands. Comparing the brands by type of appliance is a bit more helpful because certain products like refrigerators have a higher fail rate than dishwashers or ventilation hoods. For example, refrigerators are on 24/7 whereas dishwashers run sporadically.
Service Methodology
We have 25 service techs at 8-10 calls a day 5 days a week plus another 110 calls over the weekend. That is over 20,000 service calls per year. The measurement is service calls divided by sales for the service percentage over the first year.
We do not distinguish between major and minor calls. Anytime we have to send a service tech to your house, it counts as a service call. Damage and customer education calls do not count.
Wall ovens need repair about 13.9% of the time within the first year, which is average with the rest of the appliances.
Most Reliable Wall Ovens
|
|
Service Qty |
Shipped Qty |
Service Ratio |
|
American Range |
4 |
1 |
400.00% |
|
Capital Cooking |
1 |
1 |
100.00% |
|
Dacor |
4 |
11 |
36.36% |
|
Blomberg |
1 |
3 |
33.33% |
|
Jennair |
73 |
231 |
31.60% |
|
Electrolux |
4 |
13 |
30.77% |
|
Thermador |
87 |
391 |
22.25% |
|
Kitchenaid |
13 |
81 |
16.05% |
|
Wolf |
31 |
246 |
12.60% |
|
Bosch Appliances |
42 |
335 |
12.54% |
|
Bosch - Benchmark |
27 |
292 |
9.25% |
|
Miele |
5 |
93 |
5.38% |
|
Frigidaire Gallery |
1 |
21 |
4.76% |
|
Gaggenau |
1 |
36 |
2.78% |
|
Whirlpool |
1 |
55 |
1.82% |
|
Frigidaire |
4 |
261 |
1.53% |
|
Fisher & Paykel |
0 |
7 |
0.00% |
|
Frigidaire Professional |
0 |
9 |
0.00% |
|
General Electric |
0 |
1 |
0.00% |
|
BlueStar Range |
0 |
1 |
0.00% |
|
Thermador Appliances |
1 |
0 |
|
Which One Should You Consider?
First, let me be transparent. Whirlpool and Frigidaire are typically sold for multi-unit projects. What we mean by multi-unit is apartment complexes and condos. So, it is hard to know whether the units are occupied or if the individuals living there know to call us with issues. This makes it difficult to determine Whirlpool's and Frigidaire's reliability.
Going forward, Miele is the best to consider, but then again, they do manufacture every component in their factory. They have added steam and better functionality without the usual bugs. Miele is pretty impressive.
Definitely add Wolf to your shopping list. They have a new blower convection delivery system and new controls in a brand-new oven with only a 12% service rate in the first year. (By the way, the blowers are noisy because it delivers more air than a fan).
Bosch is a reasonably priced brand. Their new Bosch Benchmark wall oven seems to work well. Their Thermador brand, however, has not been improved and is at 22.5%.
I still think Jenn-Air is fantastic. Their controls are unbelievable and are adaptable to Alexa. Some of their issues that we recorded were questions rather than actual problems.
Final Thoughts
Wall ovens are incredibly complicated to fix even before the advent of these new controls.
Remember, what is paramount is finding a service company to support you. The technology is becoming more complex so service becomes more of a challenge.
If you add all the service rates, let's say cooktops at 15%, refrigerators at 29%, and dishwashers at 11%, there is a 70% chance of needed service just in the first year.
Service has to be part of your buying process. Check reviews of every warranty service agent. Remember, most independent service agencies do not handle appliances inside the warranty period.
Most Reliable Appliances Series
Additional Resources
Confused about Wall Ovens? Get the Yale Wall Oven's Buying Guide with updated features, specs, and detailed profiles of the best brands like Miele, Wolf, Viking, Bosch, Thermador, and more. Over 250,000 people have read a Yale Guide.
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A Note About Pricing
Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.
