We have rated the most and least serviced brands. However, it was not a true measure of reliability, because products like refrigerators will fail more than hoods, disposers and dishwashers.
So, we branched into products like pro ranges, dual fuel ranges, wall ovens, dishwashers, front load washers, and induction ranges.
So now, it is electric freestanding and slide in ranges, which comprise about 38% of cooking sales. Anyway, we will reiterate the service formula, but reliability is a very elusive measurement in our industry. 
As I have said, there is no benchmark for initial quality in the appliance business. Consumer Reports are more about features and performance. We have developed a formula to determine reliability.
The Service Formula
Every day, we have 23 service techs performing 8-10 service calls with another 150 or so on Saturday. We then look at sales in that period and divide for the percentage.
We do not scrub the data. Every time you have a technician visit, it will count as a service call. We do not include damage and phone resolutions as service calls.
I only cover the first year, because warranty service is free for the first year, so there is a greater and more accurate pool of data.
So let’s look. The average for the category is about 7.2%. Appliances as a category is about 11.3%.
Most Reliable Electric Ranges
| Brand | Units Sold | Units Serviced | Service Rate |
| Frigidaire | 381 | 7 | 1.84% |
| Samsung | 48 | 1 | 2.08% |
| Whirlpool | 276 | 7 | 2.54% |
| Amana | 28 | 1 | 3.57% |
| Summitt | 53 | 2 | 3.77% |
| Blomberg | 48 | 3 | 6.25% |
| Kitchenaid | 54 | 5 | 9.26% |
| Bosch Appliances | 175 | 19 | 10.86% |
| Jennair Appliances | 163 | 18 | 11.04% |
| Frigidaire Gallery | 88 | 10 | 11.36% |
| Maytag Appliances | 31 | 4 | 12.90% |
| Bosch - Benchmark | 79 | 20 | 25.32% |
| Electrolux | 51 | 21 | 41.18% |
The first question is why are electric ranges so reliable? The elements are under glass, so there is no direct contact and less chance for abuse and repair.
Electric ranges are the most reliable appliances when you discount hoods, disposers and grills.
Which Should You Buy?
As I said in gas ranges, I have been labeled as a “high-end guy”. The reviews all talk about Yale being a Rich Mans Home Depot (yes, I read all the reviews).
But I am a fan of anything that works well. Frigidaire is the best, because it is all consumer sales without builder volume. In other words, with builders the units are not always immediately occupied or the customer might not know to call us.
It’s funny, but Frigidaire’s parent is Electrolux. They are on the other side of reliable, but both Electrolux and Bosch are induction ranges. It could be user error as well.
However, electric ranges all work better than any other appliance in your home. In a full kitchen, your odds of repair are almost 100% within the first year.
Now all you have to do is find someone credible to actually send a tech to repair.
Most Reliable Appliances Series
- Most Reliable Top Load Washers
- Most Reliable Freestanding Gas Ranges
- Most Reliable Dual Fuel Professional Ranges
- Most Reliable Professional Gas Ranges
- Most Reliable Wall Ovens
- Most Reliable Compact and Regular Front Load Washers
- Most Reliable Dishwashers for 2016
Additional Resources
Need more information on Electric cooking? Download the Yale Electric Cooking Buying Guide with specs, features and detailed profiles to all the brands. Well over 160,000 people have read a Yale Guide.
