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Most Reliable Dishwashers for 2019 (Reviews / Ratings)

Steve Sheinkopf  |  January 17, 2019  |  6 Min. Read

Dishwashers  |  Most Reliable Appliances

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You are probably picking your new dishwasher based on dishwasher silence ratings or quietness, cycles, and racks. However, and most importantly, you should look at reliability.

Dishwasher Display 2019- Boston Showroom Yale Appliance + Lighting

Boston Showroom Dishwasher Display

This article is all about reliability within the first year and the most reliable and unreliable dishwasher brands based on our actual service calls.

We logged 34,687 service calls in 2018. 

Every year, I publish an article about the most and least reliable brands.It's important to differentiate by product and not just by brand.

For instance, refrigerators, as a category, needs two times the amount of service than a dishwasher.

For a more accurate measure, we now publish multiple reliability articles based on different appliances.

 

Most Reliable Reliable Dishwashers for 2019

  Service Qty Shipped Qty Service Ratio
Signature Kitchen Suite 0 17 0.00 %
Whirlpool 44 1030 4.27 %
Gaggenau 2 42 4.76 %
LG Electronics 4 78 5.13 %
Samsung 85 915 9.29 %
Maytag 3 29 10.34 %
Bosch Appliances 303 2735 11.08 %
Miele 155 1078 14.38 %
Kitchenaid 115 705 16.31 %
Thermador 123 711 17.30 %
Jenn-Air 170 908 18.72 %
Blomberg 6 28 21.43 %
Fisher & Paykel 42 175 24.00 %
Bosch - Benchmark 38 158 24.05 %
Asko 47 195 24.10 %
Amana 3 11 27.27 %
Frigidaire 10 22 45.45 %
Frigidaire Gallery 5 8 62.50 %
Electrolux 2 2 100.00 %
Frigidaire Professional 2 2 100.00 %
Grand Total 1159 8852 13.09 %

For comparison, here our our previous reliability statistics from 2017. In 2017, we logged 30,761 service calls. 

  Service Qty Shipped Qty Service Ratio
Electrolux 13 11 118.18 %
Gaggenau 8 19 42.11 %
Fisher & Paykel 43 142 30.28 %
LG Electronics 4 21 19.05 %
Jenn-Air 101 575 17.57 %
Blomberg 10 57 17.54 %
Frigidaire Gallery 32 196 16.33 %
Thermador 125 954 13.10 %
Asko 20 164 12.20 %
Maytag 10 89 11.24 %
Bosch Appliances 273 2622 10.41 %
Frigidaire Professional 6 59 10.17 %
Kitchenaid 73 766 9.53 %
Samsung 24 285 8.42 %
Miele 67 1126 5.95 %
Frigidaire 29 508 5.71 %
Amana 4 72 5.56 %
Bosch - Benchmark 15 287 5.23 %
Whirlpool 11 779 1.41 %
Grand Total 868 8739 9.93 %

Most Reliable Dishwasher Brands for 2019

Let's break those numbers down and take a look at the most reliable dishwasher brands for 2019. 

Fisher & Paykel

175 Sold | 24 Serviced - 24%

Fisher-Paykel-Kitchen-Dishwasher-Design

Previous years:

  • 2016-2017: 131 Sold | 33 Serviced - 25.19%
  • 100 Sold | 16 Serviced - 16%

They were at 40% at one time. Now they have taken a step back from the last few years. Part of their issues is the product is so unique. There is more of a percent of a user error.

Jenn-Air

908 Sold | 170 Serviced - 18.72%

yale-showroom-display-jennair-kitchen

Previous Years:

  • 2017-2018: 575 Sold | 175 Serviced - 17.75%

We separated Jenn-Air from KitchenAid for the first time this year even though they are the same dishwasher. For some reason, it still requires more service than the KitchenAid.

Thermador

711 Sold | 123 Serviced - 17.30%

thermador-kitchenPrevious years:

  • 2016-2017: 875 Sold | 107 Serviced - 12.23%
  • 2015-2016: 609 Sold | 104 Serviced - 17%

Thermador, owned and manufactured by the BSH Corporation (the same as Bosch), is very similar to a Bosch dishwasher. It will be manufactured completely differently this year.

Asko

195 Sold | 47 Serviced - 24.1%

Asko-dishwasher-Yale-AppliancePrevious years: 

  • 2016 - 2017 100 Sold | 20 serviced - 20%
  • 2015 - 2016 74 Sold | 16 serviced - 25%

Asko's service rate returned to their previous years rather than improving on last years number. The brand is incredibly well constructed with graphite racks and all stainless construction, but the rate is 11% higher the average.

Bosch

2,735 Sold | 303 Serviced - 11.08%

bosch-kitchen-most-reliable-2017

Previous Years:

  • 2016 - 2017: 2,964 Sold | 286 Serviced - 9.65%
  • 2015 - 2016: 3,671 Sold | 257 Serviced - 9.62%

For value in a dishwasher, Bosch may be the best product sold. Their Benchmark series must have been made in Germany last year.

KitchenAid

705 Sold | 115 Serviced - 16.31%

KitchenAid-kitchen-dishwasher

KitchenAid required 7% more service this year than in 2017 or 3% higher than the trend. Still, the features and price have been excellent for KitchenAid.

Samsung

915 Sold | 85 Serviced - 9.29%

Samsung Black Stainless Steel kitchen, Framingham Showroom

Previous Years:

  • 2017 - 2018: 285 Sold | 24 Serviced - 8.42%
  • 2016 - 2017: 140 Sold | 9 Serviced 6.5%

Samsung has been reliable. They also market the best dishwashers under $600. That said, in some parts of the country it is very hard to find decent repair for Samsung.

Miele

1,078 Sold | 155 Serviced - 14.38%

miele-pro-range-display-yale-appliance

Previous Years: 

  • 2107 - 2018: 1,126 Sold | 67 Serviced - 5.95%
  • 2016 - 2017: 871 Sold | 78 Serviced - 7.8%

Miele had an off year. A batch of bad motors didn’t help. It still is the best dishwasher on the market in terms of construction. Reliability will be better going forward.

LG

78 Sold | 4 Serviced - 5.27%

ca_en_gro_kit_hero_001_COPY

It’s not enough to consider this product reliable, but the rest of their line is among the best. However, like Samsung, you should figure out who will service it before you buy.

Whirlpool

1,040 Sold | 44 Serviced - 4.27%

Whirlpool-Display

Previous Years: 

  • 2017 - 2018: 779 Sold | 11 Serviced - 1.41%
  • 2016 - 2017: 525 Sold | 20 Serviced - 3.81%

Whirlpool is sold primarily to large construction jobs so it is hard to know when people move in and actually use the appliance. Regardless, the number is good even if the product is basic. 

How do we Measure Reliability?

Reliability is a simple measurement. We have 30 service techs performing 8-10 service calls Monday through Friday with 11 working on Saturday.

In 2018, we had 34,687 service calls.

The formula is straightforward with sales written divided by service calls over one year. We do not include phone education calls or damage.

However, if we have to send a service van to your house after troubleshooting over the phone, it counts as a service call. We do not distinguish between major and minor problems.

This is the best indication for initial product quality.

Dishwasher Service

We delivered 8,739 and serviced 868 dishwashers from January 20, 2017 to January 20, 2018. We noticed the service trend was worse this year with 8,852 sold and 1,159 serviced.

The average service rate is about 9.93% in the first year for all dishwashers and about 12.92% on all appliances combined in 2017-8 vs 13.09 this year or almost a 40% jump in service for dishwasher.

Our Final Advice

The corollary to service issues is the parts turnaround. You call us with a problem. We then diagnose the problem, order the parts, and then send a technician to repair the dishwasher.

It should be a 1-2-day turnaround maximum. The best dishwasher brands to buy based on service and parts availability are any from the Whirlpool companies (Jenn-Air, Kitchen-Aid, and Maytag) and Bosch.

You should also be concerned with the service experience. Most manufacturers and only 5% of the retailers have a service department with more than one or two technicians.

It is paramount for you to locate a reputable service agent before buying any appliance. You will statistically need one when buying a whole kitchen of appliances.

Frequently Asked Questions

How long do dishwashers usually last?

6-10 years.

Is it worth repairing a dishwasher?

Depends on the issue, many companies will give you an estimate.

What is the best DB for a dishwasher? / What is the quietest dishwasher?  

Best DBs is Miele and Bosch at 37 DB, but anything under 44 will be quiet.

How long should a dishwasher cycle last / what is the fastest dishwasher?  

Dishwasher cycles top out at 3 hours 30 minutes, but the average is 2 hours. The fastest is 20 minutes for the Thermador Star Sapphire.

Do you need insulation around a dishwasher?

Dishwashers already have insulation.

You Can See All Of Our Reliability Series Articles By Clicking This Link.

Additional Resources

Have questions on dishwashers? Then get The Yale Dishwasher Buying Guide with features, specs, and detailed profiles of every major brand like Miele, Bosch, Asko, KitchenAid, Frigidaire, and more. Over 400,000 people have read a Yale Guide.

View our dishwasher buying guide

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WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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