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Are Samsung Appliances Reliable? (Reviews)

Steve Sheinkopf  |  May 01, 2019  |  6 Min. Read

Samsung  |  How to Buy Appliances

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I must be a people person at heart given the comment below. For years, I have shown you service statistics of various brands.

It is one of the top 5 stats we keep at Yale because selling reliable products is right for you and less expensive for me as a dealer offering repair services.

However, it seems to be a lightning rod from time to time. Here is a recent comment:

“I too am a Samsung appliance survivor. We bought the full set of their high-end crapfest....refrigerator with [a] defective motherboard that leaks and won’t make ice...microwave that comes on by itself and beeps at all hours of the day and night.....dual convection stove with a malfunctioning timer that seems designed specifically to screw up whatever you’re trying to make. And hours spent on the phone with a customer service department whose sole mission, seemingly, is to drive you so completely over the edge with frustration So for all you folks out there pondering the wisdom of purchasing a Samsung appliance, who are you going to believe....Steve ‘Leverage Your Retailer’....I’m not in the tank for Samsung, Honest!’ Sheinkopf, or the multitudes of consumers on here who have ALL shared in virtually identical, awful experiences with this wretched, patently dishonest and corrupt manufacturer?!?! In the immortal words of TV Superdad Mike Brady: Caveat Emptor!”

Well, at least they spelled my name right...and they didn't even buy the appliances with us.

I am empathetic by the way. I realize they lost two precious commodities - time and money. I don’t want you or anybody else going down the same path.

First, I don’t get paid by Samsung, LG, Whirlpool or any other brand. Several have offered, but it's not for sale.

Second, I report statistics only based on 34,687 service calls logged last year. I don’t make it up or massage the numbers. You get raw data.

Third, I keep saying service is essential. When appliances break, you need them fixed. Most days of the week, we will have 30-40% more service calls than deliveries.

You should at least inquire as to who will fix your appliances before you buy them. You wouldn’t buy a car without a service department available, would you? (Do car dealers without service departments even exist?)

Fourth, you should hold your retailer accountable when you have product issues. You have social media and legal remedies at your disposal, especially in the first year of ownership.

Here is your main future problem: The experience in the quote above is not uncommon for this industry, except in a few isolated places.

There are a few perfect places to buy appliances in Boston and throughout the US. I will give you a list of my competitors worth shopping and a few other places around the country.

Now, let's answer the question at hand: Is Samsung Reliable?

Further, if it is reliable, how do you prevent this same experience from happening to you?

 

Are Samsung Appliances Reliable?

samsung-kitchen2

Samsung is statistically one of the most reliable products sold. However, they have a separate set of issues that may be worse.

Unfortunately, Samsung is also now the most widely sold brand in the US. That's one of their main problems because service does not often follow sales volume.

They also do not operate a service department. Then again, most brands and retailers do not either.

In terms of reliability, I will show you the service stats of Samsung compared against all their peers - Whirlpool, LG, KitchenAid, Electrolux, Maytag, Blomberg, Bosch, and others by category.

How We Measure Reliability

In 2017, we logged 30,761 service calls. In 2018, that number escalated to 34,687 for over 65,000 service calls within two years.

Our formula is service calls divided by sales for a service percentage within the first year. Then we compare brands and products as we have in various articles for 12 months.

As I have said in many comments, the numbers are straight from the computer and do not distinguish between major and minor problems for every brand.

We will compare Samsung’s service rates versus the industry in their significant categories: Gas ranges, laundry, dishwashers, and French door refrigerators.

Samsung Reliability Numbers 

Front Load washers

Yale Appliance Front Load Washer Display

Front Load Washers: 8 serviced / 178 sold - 4.49%

The industry average is just over 11%, so Samsung is better. Maytag/Whirlpool and LG are better by only a few percentage points.

It is important to note: We do not recommend or sell hybrid washers or top load washers without agitators from any brand.

Samsung had a major recall on those units.

2019 Reliability for Front Load Washers:

  Service Qty Shipped Qty Service Ratio
Samsung 8 178 4.49 %
LG Electronics 72 1246 5.78 %
Whirlpool 30 293 10.24 %
Maytag 204 1470 13.88 %
Electrolux 112 281 39.86 %
Frigidaire 4 9 44.44 %
Speed Queen 19 14 135.71 %
Grand Total 455 3494 13.02 %

Read Most Reliable Washers to compare against other brands

 

Dishwashers

samsung_dishwasher-2

Dishwashers: 85 serviced / 915 sold - 9.29%

I was surprised at the reliability of the dishwasher as only a few have fewer repairs within the first year.

It’s statistically more reliable than a Miele dishwasher, known for reliability.

2019 Reliability for Dishwashers:

  Service Qty Shipped Qty Service Ratio
Signature Kitchen Suite 0 17 0.00 %
Whirlpool 44 1030 4.27 %
Gaggenau 2 42 4.76 %
LG Electronics 4 78 5.13 %
Samsung 85 915 9.29 %
Maytag 3 29 10.34 %
Bosch Appliances 303 2735 11.08 %
Miele 155 1078 14.38 %
Kitchenaid 115 705 16.31 %
Thermador 123 711 17.30 %
Jenn-Air 170 908 18.72 %
Blomberg 6 28 21.43 %
Fisher & Paykel 42 175 24.00 %
Bosch - Benchmark 38 158 24.05 %
Asko 47 195 24.10 %
Amana 3 11 27.27 %
Frigidaire 10 22 45.45 %
Frigidaire Gallery 5 8 62.50 %
Electrolux 2 2 100.00 %
Frigidaire Professional 2 2 100.00 %
Grand Total 1159 8852 13.09 %

Read Most Reliable Dishwashers to compare against other brands. 

Gas Cooking

samsung_range

Gas cooking: 23 Serviced / 404 Sold - 5.69%

Once again, Samsung is among the least serviced. We only sell the more featured ranges. The only more reliable ranges are more basic and builder-grade.

2019 Reliability for Gas Ranges:

  Service Qty Shipped Qty Service Ratio
Whirlpool 13 465 2.80 %
Signature Kitchen Suite 1 28 3.57 %
Amana 2 46 4.35 %
Samsung 52 944 5.51 %
LG Electronics 3 51 5.88 %
Premier 9 52 17.31 %
Bosch Appliances 44 227 19.38 %
Kitchenaid 65 311 20.90 %
Bosch - Benchmark 10 35 28.57 %
Jenn-Air 134 418 32.06 %
BlueStar 13 30 43.33 %
Blomberg 19 25 76.00 %
Grand Total 383 2678 14.30 %

Read Most Reliable Gas Ranges to compare against other brands 

French Door Refrigeration

Samsung-Counter-Depth

French Door Counter-Depth Refrigerators: 133 Serviced / 1051 Sold - 12.65%

Refrigerators typically have service rates of 25% or more. Refrigerators have the highest repair-rate for any appliance due to their ice makers.

Ice makers are the number 1 service call at Yale because sending a frozen cube through a cool refrigerator dispenser causes leaks over time.

16.04% is not great, but it is still way better than the aggregate.

2019 Reliability for Counter Depth French Door Refrigerators:

  Service Qty Shipped Qty Service Ratio
Signature Kitchen Suite 2 33 6.06 %
LG Electronics 6 71 8.45 %
Samsung 133 1051 12.65 %
Fisher & Paykel 41 261 15.71 %
Whirlpool 7 44 15.91 %
Maytag 1 5 20.00 %
BlueStar 3 14 21.43 %
Bosch Appliances 105 408 25.74 %
Jenn-Air 270 780 34.62 %
Liebherr 6 15 40.00 %
Amana 3 7 42.86 %
Kitchenaid 152 334 45.51 %
Blomberg 25 30 83.33 %
Frigidaire Professional 23 6 383.33 %
Electrolux 4 1 400.00 %
Frigidaire Gallery 11 1 1,100.00 %
Grand Total 807 3062 26.36 %

Read Most Reliable French Doors to compare against other brands

Should You Buy Samsung Appliances?

For style and price, Samsung should be a consideration. It looks good and functions well (usually)

It is hard to believe, but Samsung is now the most popular appliance brand in the US in a brief period.

Their popularity is their problem.

Explosive growth means service issues in the field. Regardless of reliability, there will be issues with tens of millions of appliances sold. Millions will need to be repaired as a percentage.

In certain areas, problems are finding qualified service techs to fix Samsung appliances (or anyone’s high-end products).

How to Buy Samsung Appliances

Samsung-Black-Stainless-Stell-Kitchen-Package

Before you buy a Samsung or any other brand, first understand who will be fixing it.

You may like the features but walk away if you cannot find a good local repair shop to be able to fix them.

How do you find a good shop?

Google and Yelp are a great source of information as are your friends and family.

Read what happens after the sale because anyone can sell a significant appliance, but only a select few can fix the problems after the purchase.

Unfortunately, with a whole kitchen of appliances, you will need service within the first year.

It would be best if you considered it before you buy.

What Happens if You Have an Issue?

In this social media crazy world, you do have some leverage, especially in the first-year warranty.

Most manufacturers have little customer service like the above scenario

First, call your retailer. If you bought your appliances from a box store, they do have some influence with the manufacturers to help you.

They do sell the most appliances.

Smaller chains and local stores are more sensitive to Google and Yelp reviews. That would be the best route if they are not reasonable.

Legal remedies vary by state. Small claims is a commitment of time just as an FYI, but you could win there if you are patient enough.

Here is what I would do:

  1. Schedule the repair 
  2. Go to the store and speak to the manager
  3. Write letters to the store and the manufacturer
  4. Check with your credit card company...not sure if they will/can help
  5. Write a review detailing your experience - be reasonable and tell them you will update when fixed
  6. Check any consumer protection/lemon laws in your state
  7. Small claims/legal action

One year is the key. Many repairs are minor, so have it repaired and then follow the process as best you can

I realize it’s a pain.

Places to Buy Appliances

(I don’t get around much, so it's a short list)

Massachusetts (MA):

  • Belcher's Appliance Center
  • Hunter Appliance
  • Poirier Sales
  • Bellingham Electric
  • Yale Appliance...us

Outside of MA:

  • Agren
  • Don’s Appliance
  • Abt

Additional Resources

Looking for answers before you buy major appliances? Get the Yale Appliance Buying Guide with detailed profiles of the major brands plus answers to the 10 most asked questions. Well over 520,000 people have read a Yale Guide.

View our appliance buying guide

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WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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