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Are Samsung Appliances Reliable? (Reviews)

Steve Sheinkopf  |  March 13, 2018  |  6 Min. Read

Samsung  |  How to Buy Appliances

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I first answered this question in 2016.  However, given the number of comments on this blog, it is worth addressing.  The answer has changed over the last few years.

In this article, you will learn how Samsung compares versus their competition in their most popular products of laundry, gas ranges, dishwashers, and French door refrigerators.

And why it may not matter depending on where you live.  We will talk about Samsung problems and whether you should buy their appliances.

 

samsung-kitchen2

Measure of Reliability

In 2017, we logged 30,761 service calls. This year we should complete over 35,000.

Our formula is service calls divided by sales for a service percentage within the first year.  Then we compare brands and products as we have in various articles for a 12-month period.

As I have said in the many comments, the numbers are straight from the computer and do not distinguish between major and minor problems for every brand.

We will compare Samsung’s service rates versus the industry in their major categories: Gas ranges, laundry, dishwashers, and French door refrigerators.

Samsung Reliability Numbers January 2017-2018

Front Load washers

Samsung Front Load Washers

  • Front Load Washers: 12 serviced  / 154 sold  - 7.79%

The industry average is just over 11%, so Samsung is better. Maytag/Whirlpool and LG are better by only a few percentage points.

It is important to note: We do not recommend or sell hybrid washers or top load washers without agitators.

Samsung had a major recall on those units.

Read Most Reliable Washers to compare against other brands

 

Dishwashers

samsung_dishwasher-2.jpg

  • Dishwashers: 285 sold / 24 serviced - 8.42%

I was surprised at the reliability of the dishwasher as only a few have fewer repairs within the first years.

Read Most Reliable Dishwashers to compare against other brands

 

Gas Cooking

samsung_range.jpg

  • Gas cooking: 23 Serviced / 404 Sold - 5.69%

Once again, Samsung is among the least serviced, and we sell only the more featured ranges.

Read Most Reliable Gas Ranges to compare against other brands 

 

French Door Refrigeration

Samsung-French-Door-Open

  • French Door Counter Depth Refrigerators: 72 Serviced / 449 Sold - 16.04%

Refrigerators typically have service rates of 25% or more. Ice makers are the number 1 service call at Yale because sending a frozen cube through a cool refrigerator dispenser causes leaks over time.

16.7% is not great, but still way better than the aggregate.

Read Most Reliable French Doors to compare against other brands

 

Should You Buy a Samsung Appliance?

Black Stainless Steel Kitchen Packages-3

From a style and price standpoint, Samsung should be a consideration.

It is hard to believe but Samsung is now the most popular appliance brand in the US in a very short period.

Their popularity is their problem.

Explosive growth means service issues in the field.  Regardless of reliability, there will be issues with millions of appliances sold.

In certain areas, there are problems finding qualified service techs to fix Samsung products. One word of caution: Many brands are not much better, even manufacturers who have been around for a lot longer.

Before you buy a Samsung or any other brand, first understand who will be fixing it.

Unfortunately, with a whole kitchen of appliances, you will need service within the first year.

The Most Reliable Appliance Brands

 

 

Additional Resources

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WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

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Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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