December 10th, 2024 | 9 min. read
Learn how to find the perfect laundry products with our Washer Buying Guide
A broken washer is one of the most inconvenient appliances, besides a refrigerator or possibly a stove.
Laundry piles up quickly—sweaty gym clothes, loungewear, and baby outfits waiting for a wash.
I can only imagine how many loads a family of five or more goes through.
Washer reliability is often debated, but it really shouldn't be.
Your local appliance store might recommend a top-load washer over a front-load for dependability. That would be a mistake.
In this article, you'll learn about the most reliable front- and top-load washers, based on over 33,000 service calls logged by our service department last year.
You'll also learn about common washer problems and how to prevent them.
Let's get started.
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How Washer Reliability is Measured
We calculate reliability by dividing the number of products we serviced by the number of products we sold, which gives us a service rate percentage.
This percentage is then compared across brands to rank their reliability, making it the fairest measure of initial quality.
Over the years, we've changed laundry brands more than any other category to help minimize your potential service issues.
Our standard for reliability is based on the percentage of actual service calls compared to sales.
We have 40 service technicians handling 6 to 10 service calls daily, five days a week, and 110 calls over the weekends.
Last year, we logged over 33,000 service calls, more than the entire population of Natick, Massachusetts.
In the last three years, we've logged over 100,000 service calls in the Boston area—about the size of Quincy, MA.
A reliable repair service is an essential part of your appliance purchase.
Unfortunately, many review blogs or websites that don't offer appliance services are full of misinformation. Most are driven by marketing, sales, and advertising, which can lead to some regrettable buying decisions.
Some of their recommendations are among the worst advice for purchasing a washer or dryer.
Why We Only Look at Service Rates Within the First Year of Ownership
Customers call us during the first year because we offer free warranty service.
Tracking what happens after the first year is more challenging since customers may move or use a different service provider.
The Most Reliable Washers for 2025
Front-Load Washer Reliability for 2025
The following service rates are based on a minimum of 100 products sold and a total sample of over 3,000 products within 12 months.
| Service Rates | |
| GE Profile | 3.2% |
| Samsung | 3.4% |
| LG | 3.6% |
| GE Appliances | 6.9% |
| Grand Total | 4.5% |
GE Profile: 3.2%
GE Profile has been the most reliable front-load washer brand we've sold in the last 12 months, with a service rate of just 3.2%.
For the first time in at least five years, LG is not in first place for front-load washers in 2024-25.
That said, the difference is only 0.4%, statistically insignificant if you buy just one washer.
This means very few GE Profile washers needed repairs in their first year.
GE Profile washers offer solid features, such as the UltraFresh Vent System with OdorBlock, which helps prevent mold and mildew.
Their SmartDispense technology holds up to 32 loads of detergent and automatically dispenses the right amount of detergent based on the wash you are doing.
They added Microban, an antimicrobial material, to the door gasket, dispensing system, and drain system.
GE, by far, does the best job of preventing mold, mildew, and odors.
The profile washers also have AI built into the machine to determine the best way to wash the fabrics in the machine based on load size, stain detection, and the type of fabric.
There have been some noise or sensor issues reports, but overall, GE Profile washers remain a reliable choice.
GE Appliances' extensive service network also backs them. However, service availability can vary by region, so checking your area before purchasing is important.
Samsung: 3.4% Service Rate
I wish the product wasn't reliable—I do.
Then, I wouldn't have to deal with the wave of frustration from former Samsung customers.
Here's the situation: the product itself works well.
However, dealing with Samsung's customer service can be a nightmare when something goes wrong.
Even minor issues turn into major frustrations when it comes to repairs.
At Yale, we only sold Samsung washers and dryers—not their other appliances.
Samsung front-load washers were the second most reliable brand we carried. With a 3.4% service rate, only 3 to 4 out of every 100 units sold required service within the first year.
Despite being the top-selling brand in the U.S., Samsung lacks a dedicated service department.
While its basic models are popular, we don’t carry the pricier 2-in-1 or AddWash models.
Always keep in mind that service could become an issue.
Note: I conversed with their Head of Service. He promised that customers could call him directly but refused to sign the waiver, allowing us to do so.
Just a heads-up—we will not be selling Samsung in 2025.
LG: 3.6% Service Rate
Previous Year: 4.9% Service Rate
What's impressive about LG is that they are the second most reliable appliance brand and the most innovative in 2024.
LG washers are among the few products with our reliability reports aligning with Consumer Reports.
Usually, being the most innovative means being the most serviced, but that's not the case with LG.
New LG washers feature AI cycles and automatic dispensers similar to the GE profile.
LG has one of the best and fastest washing systems, Turbowash360.
It uses high-pressure nozzles and powerful jets to spray water directly on clothes, improving washing performance and shortening the wash cycle.
Their new WashTower, with ventless heat pump drying, is exceptional. It uses sensors to wash clothes with the exact settings needed.
The WashTower controls are in the middle of the machine, making them easy to access.
LG's washers are also the shallowest, making them easier to stack and fit into closets.
They range in size and features from 4.5 to 5.8 cubic feet.
GE: 6.9% Service Rate
Previous Year: 7.4% Service Rate
GE's front-load washers are relatively new and offer unique features. They are similar to the GE Profile models but are smaller and do not include the AI feature.
We only sell the premium GE models, which offer more features than most LG models.
One standout feature is GE's 32-ounce detergent dispenser. The automatic dispenser can also reduce the need for service in the long run.
Most people, maybe even you, use too much detergent. You only need a capful.
Excess detergent creates foam, which lingers in the machine and can lead to an expensive service call.
Auto dispensers prevent that by releasing the exact amount of detergent needed at the right time.
More importantly, GE is the only company that can address mold with anti-mold Microban surfaces and a built-in fan to dry excess moisture inside the machine.
Pro Tip: Standing water causes mold. Always dry the gasket and leave the door open after each wash to keep mold from forming in your front-load washer.
Now, let's take a look at the most reliable top-load washers and then compare them to the most reliable front-load models.
Top-Load Washer Reliability for 2025
The following service rates are based on a minimum of 50 products sold and a total sample of over 700 products within 12 months.
| Service Rates | |
| LG | 3.2% |
| Speed Queen | 3.6% |
| GE | 7.0% |
| GE Profile | 8.5% |
| Grand Total | 5.5% |
LG: 3.2%
Previous Service Rate: 1.8%
Like others on this list, LG, with a service rate of 3.2%, incorporates many traditional front-load features into its top-load models.
Their most popular top-load washer, the LG WT8405CW, is massive at 5.3 cubic feet. It features the TurboWash360 system, which shortens any cycle to 30 minutes.
Unlike their front-load washers, you can soak your clothes thoroughly with a deep fill.
Speed Queen: 3.6%
If you're looking for a washer built to last, Speed Queen's top-load models have a solid 3.6% service rate - just a bit behind LG's average of 3.2%.
Speed Queen has been made in Wisconsin for over 100 years and focuses on build and durability.
With the TR7003WN model, you get a quiet, gentle wash backed by a 7-year warranty.
While they don't sell as many as other brands, which often have more features, Speed Queen washers are straightforward.
If you want an American-made washer, the TR7003WN is a good choice.
GE (7%) and GE Profile (8.5%)
Previous Service Rates:
- GE: 6.3%
- GE Profile: 8.7%
The GE Profile washer offers an extra-large capacity of 4.9 cubic feet. It features custom dispensing and various wash cycles at the back of the machine.
I used to have an old top-load washer in my apartment, and I wish it had GE Profile's Knot cycle. This feature adjusts the wash action to prevent your bed sheets and blankets from getting tangled.
The best GE Profile top-load washers are the PTW605BSRWS and the
What Happened to Maytag Whirlpool and Samsung?
Short supply during the pandemic led us to stop selling Samsung.
Now, they're laundry appliances are back at Yale with new models.
So, I find myself spending part of my day responding to Samsung critics like this:
"I, too, am a Samsung appliance survivor. We bought the full set of their high-end appliances. The refrigerator has a defective motherboard and leaks. It won't make ice... a microwave that comes on by itself and beeps at all hours of the day and night..... a dual convection stove with a malfunctioning timer that seems designed specifically to screw up whatever you're trying to make. And hours spent on the phone with a customer service department whose sole mission, seemingly, is to drive you so completely over the edge with frustration. So, for all of you folks pondering the wisdom of purchasing a Samsung appliance, who will you believe? Steve 'Leverage Your Retailer'... I'm not in the tank for Samsung, Honest!' Sheinkopf, or the multitudes of consumers on here who have ALL shared virtually identical, awful experiences with this wretched, patently dishonest, and corrupt manufacturer?!?! In the immortal words of TV Superdad Mike Brady: Caveat Emptor!"
Whirlpool and Maytag are the same company. I love their people, but their once-famous laundry isn't in the same league as the market leaders.
They've shifted focus to alternate channels like big-box stores and even direct-to-consumer sales, but that won't last long.
As Whirlpool, Maytag, and Samsung will soon discover, delivery and installation are the most challenging parts of selling appliances.
If Nike struggles with selling and delivering shoes, imagine how much harder it is to deliver a refrigerator.
Front-Load vs. Top-Load Washers
Earlier, we mentioned that most appliance stores are likely to recommend a top-load laundry set over a front-load one.
However, deciding between a front-load and top-load washer based solely on reliability is a mistake.
When it comes to top-load washers, you have three main options:
- Base Models: These are less expensive but have smaller capacity and fewer features.
- Hybrid Washers Without an Agitator: Offering larger sizes and greater capacity, though we don’t sell these at Yale.
- Hybrid Washers With an Agitator: These are larger models where the agitator takes care of the cleaning.
Most customers prefer the new hybrid top-load washers with an agitator, which feature oversized tubs averaging 4.8 cubic feet.
Pro Tip: If you prefer a top-load washer, opt for a larger model with an agitator. It will clean your clothes much more thoroughly.
Which Is More Reliable, a Top-Load or a Front-Load Washer?
Surprisingly, top-load washers required more service than front-load washers, with a difference of 1%.
However, this difference is not significant enough to be a deciding factor.
Over the last five years, the service rate difference has always been less than 2%, so you should buy whichever type you prefer.
Top-load and front-load washers require fewer repairs than appliances, with an average service rate of 9%.
That said, front-load washers tend to be more expensive to repair.
Read More: Front Load vs. Top Load Washers
What Are the Most Common Washer Issues?
The most common washer problems are:
- Tub Not Filling With Water
- Clothes Coming Out Wet
- Grinding Noise
How to Prevent Service Calls on Washing Machines
Our service manager, Tim Willis, says you can avoid many problems with simple steps.
- Washer Not Draining
- Solution: Check your hoses. Often, you have a small item blocking the water flow. Use a bag for the small stuff.
- Clothes Still Wet
- Solution: Before calling service, ensure you are not overloading or underloading the washer.
- Door Lock Issues
- Solution: The simple advice is to not force the latch and ensure it's unlocked before opening it. You can unplug the washer and then plug it back in. Sometimes, it can re-set itself.
How Long Does a Washer Last?
I asked Paul MacDonald, the one-time President of the American Servicers Association with 35 years in appliance service.
He said the following:
"Depending on usage, washing machines can last 6-10 years.
To extend their life, clean the lint filter after every use and periodically check the hoses for any signs of wear and tear
Also, don't overload the machine; use the right amount of detergent based on the load size and water hardness."
Key Takeaways
Front-load washers have a larger capacity and use less energy and water than hybrid top-load washers.
A basic top-load washer, or base model, will cost less but offer less capacity and use more water and energy.
Top-load washers are also less expensive to repair and don't have mold issues.
Hybrid top-load washers offer better capacity and decent features without mold concerns and are less expensive overall.
If you purchase a hybrid and get one with the agitator, it does a better job of washing.
All three are solid options.
Your choice depends on how you prefer to wash your clothes.
Since the difference in reliability is negligible, just go with what you like.
Additional Resources
Download our Yale Washer Buying Guide with all the features, terms, and brands of laundry. Over 1 million people have already found answers in a Yale guide.
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Looking for answers about Washers?
Choosing a new washer and dryer can be a confusing and time-consuming experience. We've taken the pain out of the decision process with our Washer Buying Guide.
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A Note About Pricing
Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.
