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Should You Buy the LG WashTower WKEX200HWA? (Reviews / Ratings / Problems)

Steve Sheinkopf  |  February 24, 2021  |  3 Min. Read

Front Load Washers  |  Dryers  |  Laundry  |  LG Electronics

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The LG WashTower is the newest laundry product combining a washer and dryer. It has an array of features and is a great alternative to stacking a front load washer and dryer.

The WashTower solves some problems.

But should you buy it?

In this article, you will learn about all the best features of the LG WashTower and its drawbacks.

You will see a comparison of the LG to other one-piece stacks from Whirlpool, Speed Queen, and GE. We'll also look at two-piece stacks from GE and Whirlpool.

You will learn about the WashTower's price (it's $2,299) and how it compares to other options.

Then you will look at LG's reliability based on 37,061 service calls logged by our service department last year.

There is no service data on the WashTower. But we know LG's front load washer reliability and how it compares to all the other brands.

The WashTower has some great features and a ton of positive press, deservedly so. Still, there are some problems you should know before buying the LG WashTower.

Two of the potential problems could be serious issues depending on your application. There also is an installation quirk to look out for that's guaranteed to be a headache.

In the end, you'll know whether the WashTower is right for you.

There is a lot to cover, so let's get started.

Is the LG WashTower WKEX200HWA Any Good? [Video Review]

 

Why You Should Consider the LG WashTower

LG WashTower WKEX200HWA - $2,299

LG-WashTower-WKEX200HWA-Two-Finishes-Available

Dimensions: 27" x 74 3/8" x 30 3/8" | Capacity: Washer 4.5 Cu. Ft., Dryer 7.4 Cu. Ft. | Number of Cycles: 12 Washer Cycles & 10 Washer Options, 6 Dryer Cycles & 9 Dryer Options| Washer Spin Speed: 1300 RPM | Reversible Door: No | Automatic Dispenser: No

My sister designs and builds houses for a living. Invariably, when a kitchen or laundry product is designed poorly, she will say, "men produced it."

For stackable laundry, she is not wrong.

The most popular two-piece front load stacks feature their dryer controls on the top. Those controls are tough to reach for people under 5' 5."

stackable-front-load-washer-heightYale Appliance Sales Consultant, 5'2" With Heels, Reaching Up to Stackable Front Load Washer Controls

 

According to Wikipedia, the average height of a woman in the US is 5'3", making this a problem. The average height of men in the US is 5'9", so it will affect a certain proportion as well.

The WashTower's controls are easy to use. They are much more accessible, located in the middle rather than the top.

LG-WashTower-ControlsLG WashTower Controls

 

It's way better than the popular two-piece front load stack set with an average height of 72 inches.

Samsung has that height, plus the controls are angled, making it even more difficult.

The LG WashTower's design makes sense. You also do not sacrifice capacity or features, as you will see later in this article.

LG WashTower Depth

LG-WashTower-WKEX200HWA---Side-View

LG has the shallowest washer and dryer at only 30 3/8 inches deep. This is almost an inch and a half shallower than the next shallowest brand.

Yet the WashTower has decent size at 4.5 cubic feet in the washer and 7.5 cubic feet in the dryer.

In other words, this single-piece unit is great for tight spaces, and you still have good capacity.

LG Washer Reliability

Reliability is not a feature per se. However, it's an important component. You do not want to be without your laundry over an extended period.

Product repair is a general problem for any appliance and brand. Waiting for service 2-3 weeks is the norm, so reliability becomes especially important.

LG has always been one of the most reliable brands since we started sharing our reliability reports.

Based on 37,061 service calls logged last year, LG is again one of the most reliable brands.

Front Load Washer Reliability for December 2019 to November 2020

  Service Rate
Whirlpool 1.85%
Samsung 2.90%
LG Electronics 4.14%
GE Appliances 8.61%
Maytag 17.61%
Total 6.18%

These figures are based on a minimum of 10 washers sold per brand and over 4,0000 total pieces.

Read More: Most Reliable Front Load Washers

LG WashTower Features

The WashTower features the latest of LG's smart functionality. Some of it's pretty interesting.

AI DD and AI Sensor Dry

The AI DD washes your clothes by determining weight and softness. To do this, it uses 11,000 data points to determine the washer's cycle, time, and motion.

The dryer will save up to 22% drying time by sensing moisture and softness in the dryer.

The best part is you just hit a button without choosing any cycles and options.

Smart Learner and ThinQ Technology

LG-WashTower-Smart-LearnerLG WashTower App with Smart Learner

 

The "Smart Learner" remembers any of your favorite cycles you use often. You can activate it with the ThinQ app. 

Smart Pairing 

Smart Pairing intuitively sets the dryer setting based on the washer.

The WashTower is Wi-Fi driven and can be operated from your phone and even text you when it's done.

Many of these functions are replicated in many brands such as GE, Whirlpool, and Samsung.

GE has its washer communicating with its dryer through smart functions. However, LG's AI functions are the most user-friendly and extensive.

TurboWash 360

LG-front-load-washer-turbowash-360

 

Other cycles include TurboWash 360. LG adds five high-pressure sprays to shorten any cycle to 30 minutes.

Most brands have a short cycle, but for small loads under 10 lbs. LG with TurboWash 360 can shorten any amount of laundry.

TurboSteam

Both the washer and dryer have steam. In the washer, steam is used to power out tough stains. In the dryer, steam is used to refresh and de-wrinkle your clothes.

Have a favorite shirt? Place it in the dryer and set it to a steam cycle. It will be ready in 10 minutes.

Overall, the LG WashTower is a smart machine with the latest technology.

Now, let's talk about what it does not have while we compare it to other front load units. Then you will see a comparison to other one-piece stacks.

Short on time? Get our free Washing Machine Buying GuideLearn More

LG WashTower vs. Two-Piece Front Load Stackable Washers and Dryers

Stacked-GE-Front-Load-LaundryStackable Front Load Washers and Dryers featuring GE, LG, and Samsung at Yale Appliance

 

The main missing feature is an auto dispenser.

GE and Whirlpool now have up to a 40-load dispenser. You just load it up, and the machine dispenses the right amount of detergent at the right time.

Even now, LG's best front load washing machines have a 15-load dispenser.

You should consider an auto dispenser because it prevents using too much detergent. You only need a capful at most. Too much detergent causes over sudsing.

The excess suds will create service problems later inside the machine.

Also, loading 40 loads is convenient.

Mold Protection

Mold can build up in front loads due to standing water.

LG has the tub clean feature to reduce mold and mildew. But LG has not adopted GE's extensive mold protection. GE uses Microban anti-microbial surfaces and a fan to evaporate standing water.

You can greatly reduce mold by wiping down the gasket and keeping the door open. You also want to run the washer in a high-temperature wash like LG's TubClean every month.

Overnight Wash and Dry Cycle

LG also does not have Whirlpool and GE's overnight cycle. With an overnight cycle, you can wash and dry an outfit overnight and have it ready in the morning.

WashTower Stack Price

At $2,299, it's $400 more than the most popular GE two-piece stackable washer and dryer.

You may be thinking, as a one-piece, if the washer or dryer dies, then you have to replace the whole machine. Even with a two-piece stackable washer and dryer, you would most likely have to change both anyways. Stacking kits change frequently.

WashTower Delivery Issues

The WashTower is shallow. However, every one-piece unit could have delivery issues, especially if you live in Boston.

You can't turn a one-piece effectively on narrower landings, like in a Brownstone. For two pieces, drivers can lift over banisters.

That can't or shouldn't be done with the WashTower. If you have a tight space and live in Massachusetts, we perform free site checks.

LG WashTower vs. One-Piece Washer and Dryer Stacks

LG-WashTower-vs-competitors-(1)

Let's look at how LG compares to other one-piece washer and dryer combinations. The LG WashTower is superior.

Whirlpool and GE are older designs featuring a much smaller capacity top load. GE is 3.5 cubic, and Whirlpool is only 1.6 cubic feet.

Both have agitators, so the usable cubic footage is even less.

Front loads are larger and more energy-efficient, but the WashTower has more features.

Steam, speed, and smart technology are not part of any of these conventional machines either.

LG, however, is much more expensive by almost $1,000 but is a much better machine.

Speed Queen may be more solid but is even more expensive at $3,099.

Speed Queen is a heavy commercially rated machine with up to a 5-year warranty but lacks the internal capacity and Smart features of the LG.

Why You Shouldn't Buy the LG WashTower

There are only three reasons not to buy the WashTower.

Size

You already know potential delivery issues.

Many closets are designed for 24-inch widths. The WashTower is 27 inches.

Miele-Compact-Laundry-with--Heat-Pump-Yale-Appliance-FraminghamMiele compact Laundry at Yale Appliance in Framingham

 

For 24 inches, you are looking for compact washer and dryers like Miele, Bosch, Beko, or Samsung, among others.

Read More: Best Compact Laundry

Venting

The WashTower is vented to the outside only.

It's not specified for long vent applications like the GE and Whirlpool one-piece stacks. (Ironic, they have no features but good CFM to vent).

So you would have to buy a long vent, or in the absence of venting, most compact dryers are ventless.

They do not have to vent to the outside.

WashTower Installation

Let's say you have your vent (just not a long vent), your water line, and your 220 lines for the power, and it's all connected.

Your child's hockey equipment is in the washer or your workout clothes.

You press on. Nothing works.

The WashTower requires a 110 volt and a 220 amp line. You may need two 220 volt lines in gas depending on the amps of your outlet.

It's different from other one-piece and most compact stackable sets.

Should You Buy the LG WashTower?

This is an interesting machine. The Smart functionality will make washing your clothes even easier.

TurboWash 360 and other cycles are convenient.

Most of all, the LG WashTower is simple to install, and the controls make sense in the middle rather than at the top.

It is superior to other one-piece brands but much more expensive.

The WashTower does require venting and is 27 inches. Make sure to check measurements and the ventilation requirements before you buy it.

In terms of the traditional front load washer and dryer stacked, the WashTower lacks a few key features, especially an automatic detergent dispenser.

It's also a bit more expensive at $300-400 more than other competitive brands.

However, with its sensible design and smart functionality, the LG WashTower should be considered.

Just know, you do have other two-piece stack options.

Additional Resources

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It seems that every appliance review has nothing but glowing comments about almost every product, yet you read customer reviews and they are almost universally bad.

We are here to fill in the disconnect. We'll give you the best features, and the drawbacks as well, including reliability based on over 37,000 calls performed by our service team just last year. Our goal is to give you ALL the information so you know what's right for you.

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Steve Sheinkopf

Steve is the third-generation CEO of Yale and a lifelong Bostonian. He currently resides in Boston, one mile from where he was born. Despite being one of the worst goalies of all time, he is a huge hockey fan of college hockey and the Boston Bruins. The love of his life is his daughter Sophie.

Steve has also been featured in numerous publications such as the New York Times, Consumer Reports, The Boston Globe, Bloomberg Radio, and Entrepreneur, for his knowledge of how to buy appliances and appliance repair.

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