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Most Reliable Front Load Washers for 2022 (Reviews / Ratings)

Steve Sheinkopf  |  December 23, 2021  |  8 Min. Read

Washers  |  Laundry  |  Most Reliable Appliances  |  How to Buy Appliances

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The Most Reliable Front Load Washer Brands for 2022 are:

  1. LG - 3.3%
  2. Samsung - 4.9%
  3. GE Appliances - 8.0%
  4. Whirlpool - 9.5%
  5. Maytag - 15.0%

Other than a refrigerator and perhaps a stove, a dead washer is the most inconvenient out of any appliance. Laundry piles up with sweaty clothes from the gym, loungewear, and perhaps baby clothing.

There are three of us in my house, and we still wash two loads a day. I can only imagine how many loads a family of five or more go through. So yes, a reliable front load washer is pretty essential.

In this article, you will learn the reliability of every significant brand based on over 40,000 service calls logged last year by our service department.

Reliability is a matter of debate. It shouldn't be. You will learn how the industry measures reliability. You will also know whether you should consider an extended appliance warranty (the answer is no, most of the time).

Let's get started.

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How Front Load Washer Reliability is Measured

best-front-load-washers-in-hanoverFront Load Washers and Dryers at Yale Appliance in Hanover

 

Over the years, we have changed laundry brands more than any other category to limit your potential service issues. Reliability, by our standard, is measured by the percentages of actual service calls versus sales.

We have 35 service technicians on 8-10 service calls per day, five days a week, with 110 on weekends.

Last year, we logged over 40,000 appliance service calls.

We have logged over 100,000 service calls in the Boston area in the last three years. Having an available repair service is an integral part of your purchase.

We calculate appliance reliability by dividing the products we serviced by the products we sold. For this report, we looked at the number of front washers sold and serviced from December 2020 to October 2021.

It's the fairest measure of initial quality. Unfortunately, you may have read a ton of misinformation because most review blogs or websites do not service a single appliance.

You are reading marketing, sales, and advertising pieces. It can lead to some regrettable buying decisions. Some of the recommendations could not have been worse advice in front load laundry.

Let's look at the most reliable front load washers for 2022.

Read More: Most Reliable Appliance Brands for 2022

Most Reliable Front Load Washers for 2022

The following service rates are based on a minimum of 300 front load washers sold per brand and a total sample of over 3000 from December 2020 to October 2021.

Most Reliable Front Load Washers from December 2020 to October 2021

  Service Ratio
LG 3.3%
Samsung 4.9%
GE Appliances 8.0%
Whirlpool 9.5%
Maytag 15.0%
Grand Total 6.3%

I realize Maytag's service rate of 15% is high and shouldn't be part of this article. Read on to find out why it's here.

1. LG - 3.3% Service Rate

LG-front-load-washer-and-dryerLG Front Load Laundry with the LG Styler

 

What's amazing about LG is that they are the most reliable and innovative. Usually, most innovative means most serviced. Their new WashTower is inspired, using 300 sensors to wash at the right setting.

LG's washers are also the shallowest for easier stacking and fitting into closets.

LG has the most models varying in size and feature.

Best LG Front Load Washers to Consider:

2. Samsung - 4.9% Service Rate

yale-appliance-hanover-samsung-laundry-displaySamsung Front Load Washers and Dryers at Yale Appliance in Hanover

 

Every time I write about Samsung's appliance reliability, I unleash a torrent of frustration from other stores' unhappy consumers.

Like this one:

“I too am a Samsung appliance survivor. We bought the full set of their high-end crapfest....refrigerator with [a] defective motherboard that leaks and won’t make ice...microwave that comes on by itself and beeps at all hours of the day and night.....dual convection stove with a malfunctioning timer that seems designed specifically to screw up whatever you’re trying to make. And hours spent on the phone with a customer service department whose sole mission, seemingly, is to drive you so completely over the edge with frustration So for all you folks out there pondering the wisdom of purchasing a Samsung appliance, who are you going to believe....Steve ‘Leverage Your Retailer’....I’m not in the tank for Samsung, Honest!’ Sheinkopf, or the multitudes of consumers on here who have ALL shared in virtually identical, awful experiences with this wretched, patently dishonest and corrupt manufacturer?!?! In the immortal words of TV Superdad Mike Brady: Caveat Emptor!”

 

Let me explain. The product works. However, when it doesn't work, the problem becomes your issue. Even minor problems or calls into customer service will become maddening experiences with Samsung repair.

We didn't sell this washer to this customer. We can only advise him to return to his dealer (the place that accepted his money) to resolve his issue.

Samsung is the number one sold brand in the U.S. yet doesn't have a service department. Their basic models are more popular than their most expensive 2-in-1 and AddWash models, not sold at Yale.

You will have a problem buying Samsung appliances this year. Their availability is extremely poor, so be careful when that website or store says it's in stock.

Make sure your money is refundable. Be forewarned about service. It's a problem.

Best Samsung Front Load Washer to Consider: Samsung 4.5 cu. ft. Front Load Washer WF45T6200AW

3. GE - 8.0% Service Rate

ge-smart-front-load-washer-850-seriesGE Smart Front Load Washer With Blue Anti-Nold Microban Coating

 

GE's front load washers are new with unique features. We only sell the high-end GE models with more features than more basic LG and Samsung models.

GE's front load washers have a 32-ounce detergent dispenser. An automatic detergent dispenser will also lower service in the long term.

Most people and maybe you place too much detergent in the dispenser. You only need a capful of detergent.

Excess detergent creates foam and slowly dissolves the bearings creating an expensive service call. Auto dispensers prevent that by dispensing the right amount of detergent at the right time.

More importantly, GE is the only company to address mold by having anti-mold Microban surfaces and a fan inside the machine to dry excess moisture.

Pro Tip: Mold is caused by standing water. Always dry the gasket and leave the door open to prevent mold in your front load washer after every wash.

Best GE Front Load Washers to Consider:

4. Whirlpool - 9.5% Service Rate

whirlpool-front-load-washer-controlsWhirlpool Front Load Washer Controls

 

Whirlpool has the simplest front load washer with push-button controls and 35 combinations. They also have the largest auto dispenser at 40 loads. Along with GE, Whirlpool is the best at service after the sale.

Best Whirlpool Washer to Consider: Whirlpool 5.0 cu. ft. Front Load Washer WFW8620HW

5. Maytag - 15.0% Service Rate

maytag-front-load-washer-and-dryer (1)Maytag Front Load Washer and Dryer

 

With a service rate of 15%, Maytag may appear the least reliable. If Maytag and Whirlpool, the parent company of Maytag, JennAir, and KitchenAid brands, are the same machines (and they are), why is the reliability so different?

Whirlpool has its Load & Go dispenser at the bottom, whereas Maytag has it at the top.

The dispenser can accumulate mold, the number one issue with Maytag.

The products work, but the dispenser can collect mold.

Best Maytag Front Load Washer to Consider: Maytag 5.0 cu. ft. Front Load Washer MHW8630HC

Front-Load vs. Top-Load Reliability

You would think the simpler top load is more reliable. However, the numbers and service complaints suggest otherwise.

Top Load Washer Reliability from December 2020 to October 2021

  Service Ratio
LG  1.7%
Maytag 6.4%
Speed Queen 7.5%
Whirlpool 8.0%
Grand Total  5.7%

According to our reports, the most common problems for top load washers from December 2020 to October 2021 were:

  1. Water was found in the washer tub. It was not spinning out during the spin cycle.
  2. Loud Banging Noise
  3. Washer Leaking

In comparison, the top three complaints about front load washers in 2021 were:

  1. Soap dispenser not dispensing: This is more of a problem with the top dispensers rather than automatic dispensers.
  2. A loud banging noise during a wash cycle.
  3. The washer is not draining.

I was shocked originally as well, but that was three years ago. It's' been trending towards front-loads for a while. Front loads are 0.6% more reliable, but that's a tie.

Read More: Front Load vs. Top Load Washers

Yale Appliance vs. Consumer Reports Appliance Reliability

I like Consumer Reports, and I'm a member. However, their methodology is laboratory testing and predictive analysis. Laboratory testing is fine.

Although, I tend to believe you use your washer differently than a specialist in a product testing lab.

It's at least a valid attempt to analyze long-term reliability. However, predictive analysis or surveys can be a problem.

Consumer Reports sends surveys to their members over ten years and then rates appliance reliability based on those responses. You will have decent information on the consistently good and bad brands.

LG has been rated as excellent over the last few years. Our reliability stats have always had LG in the top 3. The bad brands, including a few we no longer carried, have similarly done poorly with Consumer Reports.

Still, it's a bit flawed in two ways. Good brands from ten years ago, like Speed Queen, are rated highly even if they have had issues in recent years.

Speed Queen had problems in 2018 and 2019. Their front-loads were rated number one by Consumer Reports last year when there was a recall.

Like GE, brands rated poorly ten years ago are still rated poorly even with a newly designed machine and a low current 8.0% repair rate.

If you are researching reliability, check recent consumer reviews on Google and Yelp.

What happened 5-10 years ago should not matter unless it's part of a consistent pattern.

Read More: Is Consumer Reports Accurate for Appliance Reliability?

Should You Buy an Extended Warranty?

You will be asked and probably even pushed by your store to buy an extended warranty.

First, you should never buy a warranty from a company that does not offer its service.

These warranties are outsourced and not designed to fix anything promptly or correctly. If you buy this for peace of mind, you will get precisely the opposite of repair or lack thereof. For washers, the numbers suggest not buying a warranty.

At 6.3%, these machines work better than almost every other appliance. Unfortunately, the repair is incredibly expensive because they have a direct-drive motor.

We replace the machines instead of spending five hours repairing a direct-drive motor even in year five's extended warranty. It's that much of a hassle.

If there is no service department at your retailer, you are probably better off without buying an extended appliance warranty.

You are far better buying the warranty from the repair company directly rather than going through a financial intermediary (the retailer) and a call center (extended warranty provider). With a service department (assuming it's reputable), it depends on your appetite for risk.

It's the insurance of a low repair percentage versus a very high cost of a repair or replacement.

Read More: Are Appliance Extended Warranties Worth It?

Most Reliable Front Load Washers: Key Takeaways

Reliability is better than the average on a front-load washer and almost the same as a simple, less efficient top-load washer.

We have changed the brands over the years at Yale because of the 300% spread between reliable and less reliable machines. There is a flip side to reliability as well.

What are the best companies when there is an issue?

Whirlpool and GE have their service networks and are the best on this list for handling service and have better parts availability.

LG has made recent investments in service and has improved a bit. Their rival Samsung has problems.

Most of the horror stories about front load washers and appliances, in general, are the inability to find qualified technicians to fix the washers on a timely basis.

Front loads have become feature-packed and highly technical.

Before buying a front load washer, you should investigate the service as much as features and price.

Frequently Asked Questions

1. Which brand is best for front load washing machines?

LG, Samsung, GE, and Whirlpool are statistically the best front load washers.

2. How long do front load washers last?

According to the United Servicers Association, the average lifespan of a washer is 6-10 years on average.

3. What's better, a top load or a front load washer?

Front-load washers are larger with better cycles and energy efficiency. You can read more about front load washers vs. top load washers by clicking this link.

4. Why do front load washers smell?

Standing water is the main problem, especially at the gasket. You want to dry the gasket and any residual water. Leaving the door open helps as well.

Additional Resources

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It seems that every appliance review has nothing but glowing comments about almost every product, yet you read customer reviews and they are almost universally bad.

We are here to fill in the disconnect. We'll give you the best features, and the drawbacks as well, including reliability based on over 37,000 calls performed by our service team just last year. Our goal is to give you ALL the information so you know what's right for you.

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Steve Sheinkopf

Steve is the third-generation CEO of Yale and a lifelong Bostonian. He currently resides in Boston, one mile from where he was born. Despite being one of the worst goalies of all time, he is a huge hockey fan of college hockey and the Boston Bruins. The love of his life is his daughter Sophie.

Steve has also been featured in numerous publications such as the New York Times, Consumer Reports, The Boston Globe, Bloomberg Radio, the New York Post, The Wall Street Journal, and Entrepreneur, for his knowledge of how to buy appliances and appliance repair.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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