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Most Reliable Dual Fuel Professional Ranges (Reviews/Ratings)

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We rated the reliability of all gas professional ranges a while ago. We rated dual fuel separately because the oven and overall specifications are so different. The reliability percentages should be different as well....or so we thought.

yale-framingham-front-control-ranges.jpg

Turns out we were wrong. Dual fuel has an incidence of repair in the first year of 30.19% versus 28% for all gas.

So, we will look at dual fuel versus all gas ranges, the reliability methodology, and stats then we'll conclude this article with a better way for you to buy a range. 

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Dual Fuel vs. All Gas Pro Ranges

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Dual fuel (gas over electric, self-cleaning ovens) is typically more fully featured than all gas. The feature differences have become more pronounced over the last few years, especially in controls.

We cover the differences in other posts, but briefly gas is a moister heat. It's better for roasting whereas electric (dual fuel) is more precise and better for baking.

Gas is better for broiling in all gas ranges than electric.

However, all dual fuel ranges are self-cleaning. Thermador (Pro Harmony), Capital, BlueStar, and Wolf do not offer self-cleaning in an all gas unit. They also have better controls, options, and twin vs single convection fans. 

 

Gas vs. Dual Fuel Professional Ranges

 

Reliability Measurements

We now have 30 service technicians performing 8-10 service calls per day Monday through Friday with 12 on Saturday. We simply calculate service percentages by service calls divided by sales for a static 12-month period.

A service call is recorded for any reason major or minor. We do not count installation issues, damage or problems solved by phone.

The total service calls logged for 2017 was 30,761.

We only count the first year because we offer free warranty service for the first year. After that, it's hard to know what percentage of clients use us for service.

 

Most Reliable Dual Fuel Pro Ranges

 

Service Qty

Shipped Qty

Service Ratio

Fisher & Paykel

12

5

240.00 %

Dacor

3

2

150.00 %

Kitchenaid

9

23

39.13 %

Thermador

52

134

38.81 %

Miele

8

26

30.77 %

Wolf

55

188

29.26 %

Samsung

2

9

22.22 %

Bosch - Benchmark

4

19

21.05 %

La Cornue

4

22

18.18 %

Jenn-Air

4

39

10.26 %

Bosch Appliances

4

44

9.09 %

HDI8054U

4

44

9.09 %

Bertazzoni

0

5

0.00 %

Blomberg

0

1

0.00 %

Dynamic Cooking Systems

0

1

0.00 %

Aga

0

1

0.00 %

Electrolux

0

1

0.00 %

Grand Total

157

520

30.19 %

High-end products have a higher percentage of minor service calls because after spending up to $15,000 for a product, you will call us with any questions (as you should).

The single biggest issue in these ranges are ignitors. Over 60% of these calls are for ignitor replacements. It's an easy repair and usually, it's just one burner.

It should not endanger your holiday dinner.

Installation and minor calibration type calls are common. We would not be dissuaded to purchase any of the above brands.

Most Reliable Appliance Brands 

 

Comparison

You may want to consider induction for straight burners because its magnetic heat is faster to boil and simmer. Induction is available only in the 30 and 36-inch sizes. You will need 50 amps, unlike gas.

However, it is important to remember when buying a kitchen full of appliances especially in luxury and affordable luxury products, statistically, you will need service within the first year.

The overarching theme in this industry has been the lack of service availability and scarcity of techs. You will read stories from very upset people about appliance service on just about every brand.

After brands, features and benefits, you must investigate the service component before you buy. Knowing reliable brands is a good first step, but you must know who will be repairing them after purchase.

You do not want to find out when you need the actual repair.

It is important to remember when buying a kitchen full of appliances, especially in luxury and affordable luxury products, you will most likely need service within the first year.

Our best advice for you is to research service as part of your buying process.

Additional Resources

Want to learn more about professional ranges? Download the Yale Professional Cooking Buying Guide with detailed profiles and BTU outputs of every major brand like Wolf, Thermador, Miele, Jenn-Air, and more. Over 310,000 people have read a Yale Guide.

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Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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