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Bosch 500 Series Built-In Dishwasher SHP865ZP5N Review (Ratings / Prices)

Steve Sheinkopf  |  March 25, 2020  |  4 Min. Read

Bosch  |  Dishwashers

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bosch-french-door-refrigerator-yale-appliance-hanover-nlBosch Kitchen Appliances at Yale Appliance in Hanover


The Bosch 500 series dishwasher SHP865ZP5N is one of the most popular dishwashers nationally.

However, that does not mean you should buy it.

Most of the time, it means a product was highly promoted or incentivized, not because it’s that good.

In this article, you will learn all of the SHP865ZP5Ns features, price, and when to buy this dishwasher.

Then you will see the reliability of Bosch versus every major brand based on 35,256 service calls logged by our service department last year.

In the end, I'll compare Bosch’s 500 series dishwasher to Miele, Samsung, and KitchenAid as well. To be popular or “best selling,” the product has to compete favorably versus its competition. You will see if it does.

Short on time? Get our free Dishwasher Buying GuideLearn More

Bosch 500 Series Built-In Dishwasher Review

First, what’s the deal with so many "SHP865" dishwasher models?

Do a Google search on a SHP865, and you will see an array of model numbers ranging from $799 for last year’s model to $1,049 for 2020’s model.

Bosch Dishwasher SHP865ZP5N - $1,049

Best Bosch 500 Series Dishwasher SHP865ZP5N


  • 44 dBA: Quietest Dishwasher Brand in the U.S.
  • A flexible 3rd rack with fold down sides adds 30% more loading capacity.
  • The pocket handle seamlessly integrates into your kitchen & installs flush.
  • The 2 level EasyGlide rack system provides a smooth glide for easier loading & unloading on the
    upper and lower racks.
  • FlexSpace Tines fold back to fit your larger pots & pans.

The SHP865ZP5N is the latest and most well-featured model. It adds Bosch’s best ball-bearing racks, rack stop, and new AutoAir drying system. You will read about those features in the next few paragraphs.

You should know there is a difference in all these SHP865 model numbers.

Bosch 500 Series Dishwasher Review [VIDEO]



Bosch 500 Series Dishwasher Feature Highlights

Bosch 500 Series Dishwasher SHP865ZP5N Racks

Bosch-500-Series-Dishwasher-SHPM65Z55N-InteriorBosch 500 Series Dishwasher Racks


Before we look at cycles, this dishwasher has a third rack for silverware and Bosch's premium ball-bearing racks, so they glide out.

Ball Bearing RacksBosch Dishwasher Premium Ball-Bearing Racks


You don't have to tug at a rack full of dishes to force them out. You even have a rack-stop at the bottom as well.

It's a great feature if you load up your dishwasher.

Dishwasher Sound Comparison [VIDEO]


Bosch 500 Series Dishwasher SHP865ZP5N Washing Cycles

bosch-dishwasher-cycles-menuBosch Dishwasher Cycles at Yale Appliance in Boston


This dishwasher will also have all the main cycles you'll use. Heavy for baked-on dishes, auto sets time and temperature based on a soil sensor. You have a delay start, and a sanitize for a higher temperature boost.

The following are short descriptions:

  • “Heavy” for baked-on food
  • “Auto” for efficiency and power based on the amount of food on the dishes
  • “Delay start.”
  • And “Sanitize” for a temperature boost
  • “Speed60” for a quick 60-minute wash and dry for lightly and medium soiled dishes

Bosch 500 Series Dishwasher SHP865ZP5N Drying

Bosch-Dishwasher-InstalledBosch Dishwasher With AutoAir Drying 


Bosch’s drying system focuses on condensation as its main drying method. The dishwasher uses residual heat plus JetDry to dry your dishes.


Bosch's newest feature has been available in Miele and Samsung for a few years.

In AutoAir, the door pops open, releasing heat and steam to speed the drying process.

Crystal Dry

Crystal Dry is not available in this model, but it's still important to mention. Crystal Dry uses a volcanic element called zeolite to absorb moisture and increase heat in the dishwasher.

Although years in the appliance industry has caused us some skepticism, the drying does work - we tested it.

Anyway, it's available on the next better model at $200 more.

Bosch 500 Series Dishwasher SHP865ZP5N Quietness

At 44 DB, Bosch will be quiet enough to place even in an open floor kitchen plan without you hearing it.

Listen to a sound clip of various dishwashers. 

Bosch 500 Series Dishwasher Reliability

Most Reliable Dishwasher Brands for 2020

  Service QTY Shipped QTY Service Ratio
Asko 103 190 54.21%
Jenn-Air 188 493 38.13%
Bosch Benchmark  25 70 35.71%
Fisher & Paykel  56 193 29.02%
Miele  185 903 20.49%
Maytag 2 10 20.00%
Gaggenau  16 104 15.38%
Thermador 126 872 14.45%
KitchenAid 90 688 13.08%
Café Appliances 3 25 12.00%
Bosch  398 3573 11.14%
Samsung 134 1297 10.33%
LG  5 81 6.17%
Cove 2 44 4.55%
Ge Appliances 1 37 2.70%
Whirlpool 38 1471 2.58%
Grand Total  1377 10166 13.55%

Bosch is also the most reliable premium dishwasher requiring service only 11.3% of the time within the first year.

Most of the more reliable dishwashers are either basic or builder grade.

Bosch Vs. KitchenAid, Samsung, and Miele Dishwashers

Before we say Bosch is good or bad, let's look at its main competition Miele, Samsung, and KitchenAid.

Miele Vs. Bosch Dishwashers

Miele has a full wash arm on the top and bottom compared to Bosch's sprinkler.

bosch-dishwasher-racks-internalBosch Dishwasher Sprinkler Wash Arm


Miele-Wash-ArmMiele Dishwasher Wash Arm 


Miele also has a smart drying system called CleanDry. Air flows through a port in the bottom to the outside of the dishwasher.

The hotter air is attracted to the cooler sides of the interior and dissipates as water.

Bosch will have more cycles, better racks, and is more reliable than Miele, at least in the previous 12 months. Miele has historically been the most reliable, just not recently.

Miele Vs. KitchenAid

KitchenAid has a great dishwasher at $799. It's super quiet at 39 DBs and has the bottle wash or a separate spray to remove the gunk out of the bottom of your sports or baby bottles.

KitchenAid Bottle Wash DishwasherKitchenAid Dishwasher Bottle Wash System


Still, Bosch is a bit more reliable at 11% with KitchenAid at 13%. Bosch also has better racks and an automatic opening door for drying.

Bosch Vs. Samsung Dishwashers

Samsung has a ton of features. Their WaterWall is an impressive idea as the “wall of water” flows back and forth instead of the more traditional wash arms. It has zones of more intense washing as well.

Samsung WaterWall and Zone Booster Features (4)Samsung Dishwasher WaterWall


The pricing can be attractive as well as bouncing like a ping pong ball between $699-999, depending on the promotion.

In my opinion, revolutionary designs are good, but only if the product is inefficient or doesn’t work well.

Dishwashers wash well. Boschs’ dishwasher is more time tested, and for those outside Boston, it's easier to find service for a Bosch over a Samsung.

When Is The Best Time To Buy A Bosch  Dishwasher?

The key to buying Bosch, KitchenAid, Miele, or any other appliance is timing around promotions. Always buy around holidays if you can, like Presidents’ Day, July 4th, Labor Day, and Black Friday (now all of November).

You can save with rebates of 10-35% and other installation as well as package offers.

Of course, if you want a Bosch for less, their 300 series does not offer the better racks, AutoAir and some cycles for $769.

So there is a range to consider for Bosch dishwashers.

Should You Buy A Bosch 500 Series Dishwasher?

Yale Appliance Dishwasher Display in Framingham-1Dishwasher Display at Yale Appliance in Framingham


First, there is more than one SHP865. That said, this is a good dishwasher in terms of cycles, features, and racks.

Their reliability is the best for a premium dishwasher.

It is a dishwasher to consider along with some KitchenAid and Miele models, as well as the better and lesser expensive Bosch dishwashers.

Additional Resources

Want to learn more about Bosch, Miele, KitchenAid, and other dishwashers? Download the Yale Dishwasher Buying Guide with features, specs, and inside buying tips to all the major brands. Over 680,000 people have downloaded a Yale Guide.

Free Dishwasher Buying Guide

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A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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