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New Jenn-Air Vs. Thermador 36- Inch Professional Ranges (Reviews/Ratings)

Mark Bennett  |  July 11, 2019  |  6 Min. Read

Thermador  |  Jenn-Air  |  Professional Ranges  |  Cooking

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Jenn-Air and Thermador have both changed their professional (pro) range series with bold new looks and Wi-Fi connectivity.

In this article, you will learn about each brand's updates, and then we will compare each range by features and reliability so you can choose which range is best for your home.

First, let's look at Jenn-Air.

Jenn-Air

Rise kichen

Jenn-Air Kitchen at Yale Appliance in Boston

Jenn-Air offers pro ranges in two distinct styles. The Rise Series is a more traditional looking The Noir Series is a more modern.

Jenn-Air-Pro-Range

New Jenn-Air Professional Range Rise Collection

Six models are all gas (gas top and gas oven), and six models are dual fuel (gas top and electric oven).

Each series range has three cooktop configurations:

  • Six burners
  • Four burners with a grill
  • Four burners with a chromium infused griddle

What's New?

Wi-Fi: Wi-Fi connectivity is new, and Jenn-Air wants you to use it. Remote Access will let you preheat, check the status, and personalize settings so that you can check your food at a soccer game or any other location.

This year Jenn-Air abandoned their 7-inch LCD screen in favor of an all app design. There are no clocks or timers on this range.

Jenn-Air-Pro-Range-Controls

Jenn-Air Pro Range Rise Collection Controls

The timer is on your phone. Along with Miele, they have added intelligence to this range. You input the food, and how you want it cooked and the range calculates time and temperature

Scan to Cook: Scan to cook is a great feature. You scan the item to your phone, and it automatically programs the cooking time.

Burners: We are comparing 36-inch ranges, but they added another 20,000 BTU burner for a total of three along with two 18,000 BTU and one 9,000 BTU burner. The minimum simmer is 1000 BTU. It's now one of the most powerful sealed burners on the market.

Jenn-Air-36-inch-pro-range-controls

Jenn-Air 36-Inch Pro Range Controls

Infrared Grill: An infrared grill is a huge improvement, and not just because they didn't have one before. Infrared is intense direct heat. It is great for searing quickly (like your sear burners on a Lynx grill) and is easier to clean than a regular gas burner because it burns the drippings.

What Jenn-Air Could Have Improved:

The Broiler: It's not an infrared broiler and hangs down further than it should. It's more of an observation than a criticism.

Timer Settings: They are betting on a Wi-Fi range. There is no clock or any traditional timing mechanisms, so you can't set this easily using knobs. Then again, we are starting to interact with technology to this level.

Short on time? Get our free Pro Cooking Buying GuideLearn More

Thermador

Thermador-Kitchen-featuring-side-swing-doors

Thermador Kitchen at Yale Appliance in Boston

Thermador has thirteen options in their 36-inch units, six all gas and seven dual fuel. Like Jenn-Air, they offer two distinct styles. The Pro Harmony is the standard depth style; the Pro Grand is their commercial depth.

The Thermador Pro Harmony will sit flush with your cabinetry for a sleeker look. The Thermador Pro Grand is 3 inches deeper for a larger oven capacity.

Thermador-proffesional-range

New Thermador Professional Range

Like the Jenn-Air, the two lines offer the following stovetop configurations:

  • Six burners
  • Four burners with a grill
  • Four burners with a griddle

In addition to the traditional cooktop configurations, Thermador offers one dual fuel model in the Pro Grand line with four burners and an induction zone.

What Is New?

Induction: Thermador has an induction on their Pro Grand series. Induction is faster to boil and offers the best simmer of any fuel type.

Wi-Fi: Thermador has Wi-Fi through its app, HomeConnect. You can preheat, see time remaining, and have access to recipes.

Thermador-range-cooktop-star-burner-1

Thermador Star Burner

Burners: Thermador limited some of the output from all 18,000 BTU to three 18,000 and three 15,000 BTU burners. You still have the 22,000 BTU burner on the Pro Grand.

Click here to learn more about our top professional ranges their best features, and how to use their cooking modes.

What Thermador Could Have Improved:

Convection Oven: The look of this range is updated, but the oven is still single convection while their competitors are all of twin convection.

Grill / Griddle: The cooktop grill and griddle are always electric, not the more instant gas.

Jenn-Air vs. Thermador Professional Ranges

 

Jenn-Air 36-Inch Professional Range JGRP436HL

Thermador 36-Inch Professional Range PRG366WH

 

JennAir JGRP436HL

Thermador PRG366WH

Overall dimensions

36W 29 13/26D 38H

36W 25 D 36 H

Burner Output

9K TO 20K

15K TO 18K

2 Extralow BURNERS

Oven Modes

BAKE,CONVECTION,BROIL, CULINARY CENTER

BAKE, CONVECTION BAKE, ROAST,BROIL

Prices

$6,199

$6,299

I made this comparison between Jenn-Air and Thermador's most common professional range, the 36-inches models because you have a grill, griddle options, and all the updated features. It is easier to understand.

In 48 and 60, Thermador will have steam oven options and a warming drawer. Jenn-Air does not offer steam functionality or a 60-inch range.

Thermador-Pro-Grande-Range

Thermador Pro Grand Range with Steam and Warming Drawer

thermador-pro-grand-steam-range-warming-drawer

Thermador Pro Grand Range Warming Drawer

Features

Output: Jenn-Air at 20,000 with 18,000 is a bit more powerful than Thermador at 18,000 and 15,000 BTU.

Simmer: Thermador is better with a 375 BTU to Jenn-Airs 1000 PIC OF BOTH BURNERS

Griddle: Thermador is detachable for cleaning, but Jenn-Air is chromium for easier cleaning. It is simple to clean this griddle.

Read Should You Buy a Griddle For Your Professional Range by clicking here. 

Grill: Jenn-Air is infrared and much faster than the Thermador. Jenn-Air is markedly better.

Induction: More ranges should offer induction as an option, but only Thermador does in this comparison.

Wi-Fi: You can do more with Jenn-Air. Then again, you have to, because there is no other way to time cook.

Oven: Jenn-Air has twin convection and should be a bit more even, than the Thermador single convection fan.

Broiler: Thermador is infrared, and Jenn-Air is not. Infrared directs the heat on the food whereas a regular gas broiler spreads the heat throughout the oven. Infrared is better.

Which Professional Range Is More Reliable?

Thermador and Jenn-Air are about equal in all gas with Thermador being more reliable by less than 2%.  Jenn-Air has better service rates for their dual fuel ranges by almost 20%.

Pro ranges have more installation and customer education calls than any other product, so they have naturally higher service rates.

Most Reliable Professional Ranges 2019

  Service Qty Shipped Qty Service Ratio
Samsung Chef Collection 0 1 0.00 %
Fisher & Paykel 2 10 20.00 %
Bertazzoni 3 14 21.43 %
Thermador 85 346 24.57 %
Jenn-Air 36 138 26.09 %
Wolf 75 278 26.98 %
Miele 10 20 50.00 %
La Cornue 1 2 50.00 %
BlueStar 20 36 55.56 %
Grand Total 232 845 27.46 %

Most Reliable Pro Dual Fuel Ranges 2019

  Service Qty Shipped Qty Service Ratio
Jenn-Air 17 57 29.82 %
Wolf 70 215 32.56 %
Miele 11 31 35.48 %
Fisher & Paykel 3 8 37.50 %
La Cornue 12 24 50.00 %
Thermador 54 108 50.00 %
Grand Total 194 573 33.86 %

How We Calculate Appliance Reliability

We now have 30 service technicians performing 8-10 service calls per day Monday through Friday with 110 service calls on Saturday. We simply calculate service percentages by service calls divided by sales for a static 12-month period.

A service call is recorded for any reason major or minor. We do not count installation issues, damage or problems solved by phone.

The total service calls logged for 2018 was 34,687.

We only count the first year because we offer free warranty service for the first year. After that, it's harder to track.

Which Professional Range Should You Buy?

First, they both have their advantages. Jenn-Air has a better grill, griddle, and oven. Thermador is better on the simmer and broiler.

Ultimately, your decision rests on this:

Will you opt for the radically different controls of the Jenn-Air. Would you scan to cook and set everything by your phone?

Alternatively, do you want your normal stove with clock and timer?

You can do more with the Jenn-Air...but, will you? 

Additional Resources

Still can't decide? Try our Pro Range Configurator. Select your own preferences and it will share the best range options available based on your lifestyle and choices. 

Additionally, you can get our free Pro Cooking Buying Guide with tips, trends, and reviews of all the best brands. Over 560,000 people have already found answers in a Yale guide.

View our Pro Cooking Buying Guide

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WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Mark Bennett

Mark Bennett has over 10 years of experience at Yale Appliance + Lighting. Mark began working in the delivery and warehouse departments before transitioning to appliance sales.

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