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Maytag Neptune: The biggest mistake in the industry

January 28th, 2011 | 1 min. read

By Steve Sheinkopf

The introduction of the Maytag Neptune was the biggest mistake in the history of this industry. It was on the forefront of front-loading, energy-saving technology. It was even marketed properly and was introduced at Radio City in New York.

Only problem was a 60% fail rate. That they didn't address the issue was the real tipping point for consumers depending on their heritage of reliability. Four years later, Maytag ceased to exist as an independent company with thousands of jobs lost in Iowa.

Flash forward 10 years, Bosch has recently announced that they will no longer be in the laundry business.

Unlike Maytag, this is a great machine marketed and distributed poorly. They cited competition from the Korean companies as the reason. Currently, at $549, their machine sells for $100-250 cheaper with much better reliability. The real reason may very well be Bosch's lack of market penetration in box stores, especially Sears. Thus, they cannot derive volume needed to maintain a factory.

So, do you as a consumer knowingly buy a machine which will be discontinued in 2011? Only if it is good and cheap...and right now Bosch is both.

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Steve Sheinkopf

Steve Sheinkopf is the third-generation CEO of Yale Appliance and a lifelong Bostonian. He has over 38 years of experience in the appliance industry, and he is a trusted source of information for consumers on how to buy and repair appliances.

Steve has also been featured in numerous publications, including the New York Times, Consumer Reports, The Boston Globe, Bloomberg Radio, the New York Post, The Wall Street Journal, and Entrepreneur, for his knowledge of how to buy appliances and appliance repair.

Steve is passionate about helping consumers find the best appliances for their needs, and he is always happy to answer questions and provide advice. He is a valuable resource for consumers who are looking for information on appliance buying, repair, and maintenance.

Despite being the worst goalie in history, Steve is a fan of the Bruins and college hockey, loves to read, and is a Peloton biker. The love of his life is his daughter, Sophie.

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