LG vs Samsung Front Load Washers
LG versus Samsung. They are both Korean manufacturers that burst on the appliance scene recently. For LG it was about 10 years ago and Samsung about five. Both are widely regarded for style, features and technology.
They also both have similar machines as well as similar marketing strategies. The Asian companies always look for high-volume stores even initially. This is a unique strategy. Most companies will at first sell to niche companies and then sell more broadly when they have systems, processes and people to support the volume.
It's a mixed bag for the consumer. On one hand you have earlier access to more choice and better technology. On the other hand, you have an issue when there's a problem. You can also buy Samsung and LG cheaper at different times of the year. Buying both brands around a major holiday will save you 10 to 20%. That's their sales strategy.
Now let's compare:
I do like both these machines. They both have interesting features. Samsung has their new foam cycle which pre-dissolves detergent into a more deep cleaning foam. LG has their cold wash cycle which is more energy-efficient.
They both will do more than what is required...when they work. There lies the problem. LG will be repaired almost 50% of the time within the first five years. Compounding that issue, LG pays the lowest labor rates in the industry. Although it does not matter for Yale consumers (we have 20 techs), it becomes a huge issue for consumers trying to have problems rectified in other markets. Nobody wants to fix these machines in warranty at a huge loss. Read the independent reviews.
For that reason, Samsung almost by default is the better choice. I have a ton of respect for Samsung (both brands actually) however they will certainly have the same growing pains as LG due to their strategy. It's only a matter of time.
In the transparent internet age, you must be able to handle issues.
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