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Should You Buy the Samsung French Door Refrigerator RF23HCEDBSR? (Ratings / Reviews / Prices)

Steve Sheinkopf  |  December 06, 2018  |  6 Min. Read

Samsung Refrigerators  |  Samsung RF23HCEDBSR

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It's funny. You read appliance articles and blogs to better inform yourself. Appliances articles and writers love everything. When was the last time you read a blog from a retailer or manufacturer and they said, "Do not buy this" (except here)?

Yet, most review forums hate every product. In fact, there are tons of sites like "Pissed Customer" designed for you to vent about products professional reviewers supposedly love. 

Samsung is a lighting rod for both praise and criticism. Perhaps more than any other brand because of its popularity. In this article, you will learn about the features of Samsung's most popular refrigerator, the RF23HCEDBSR

You will also learn when to buy this refrigerator and when this refrigerator SHOULD NOT be a consideration. 

The Samsung French Door Refrigerator RF23HCEDBSR Review [VIDEO]


Samsung French Door Refrigerator RF23HCEDBSR - $2,499



  • 23 Cu. Ft. Large Capacity
  • Twin Cooling Plus
  • CoolSelect Pantry
  • High-Efficiency LED Lighting
  • Ice Master
  • Adjustable Shelves
  • EZ-Open Handle
  • LED Display with Water Dispenser

I am not a huge feature-oriented guy. It's more important to pick out the unique features than saying, "It has crisper bins." This refrigerator does have bright LED lighting and pantry-style crisper bins like most counter depth refrigerators. 

It also has an ice AND water dispenser for this price whereas most only have an ice maker inside the refrigerator. 

Still, this Samsung refrigerator has three unique features to consider. Let's take a look.

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Three Unique Features of the Samsung RF23HCEDBSR Refrigerator

First, Samsung engineers a better refrigerator. It has Twin Cooling with two separate environments, one for the refrigerator and one for the freezer. 

Sub-Zero built a company on a similar story. They do use two compressors whereas Samsung has two evaporators. 

Comparison Image Template - Blog Images (3)

Your food will taste better in a Samsung because the moist, cooler air of the refrigerator will not mix with the colder, drier air of the freezer. 

If you have fresh fish, funky cheese or any other aromatic food, the odors will not be trapped in your freezer. Think about a fresh fish odor in your Butter Pecan ice cream. 

You will also have less freezer burn on your food and less defrosting of your food because you are ot forcing warmer air from the refrigerator to the freezer. 


Samsung has the most reliable refrigerators on the market, based on 30,761 service calls logged last year. Have a look:

2017 Statistics:

Please keep in mind, we removed any brands where we shipped fewer than 3 models in 2017.


Service Qty

Shipped Qty

Service Ratio




450.00 %




60.00 %

Bosch - Benchmark



54.55 %




43.96 %




39.68 %

Frigidaire Gallery



30.61 %

Frigidaire Professional



30.37 %




26.73 %

Fisher & Paykel



25.96 %




25.87 %




21.54 %

Bosch Appliances



21.28 %

LG Electronics



20.00 %




16.67 %




16.04 %




10.53 %




8.70 %

Grand Total



28.94 %

However, at 16% it still needs quite a bit of service for a new product within the first year. We will return to that in a bit.


Samsung is also the most competitively priced refrigerator on the market. You can save $200-500 between this Samsung and a comparable KitchenAid.

When is the best time to buy a Samsung refrigerator?

It may be hard to wait to buy with a broken refrigerator, but, Black Friday, Columbus Day, Memorial Day, Independence Day, and President’s Day are the best times to buy an appliance.

The savings can be 10-35% depending on the promotion.

Why You Should Not Buy The Samsung RF23HCEDBSR Refrigerator

Samsung is the most reliable refrigerator. However, their ice maker will need to be repaired like the others over time and almost certainly within 3-5 years.

Samsung went from nowhere 10 years ago to being  the number 1 sold brand last year. There are issues with support from that type of expansion.

Finding technicians in certain parts of the country is not easy. Many dealers do not sell Samsung and many more do not service it

Samsung does not have techs on the road per se, but works through independents. Harder repairs could be a problem.

It is not any harder to fix a Samsung than any other brand. That is usually the story you will probably hear from dealers across the country.  

Their parts are also stored in New Jersey like other brands, not from Korea, which is another story you will probably hear.

So before you buy a Samsung refrigerator (or any other premium brand) you have to figure out who will be fixing your refrigerator first.

Why You Should Buy The Samsung RF23HCEDBSR Refrigerator

For features and price, the RF23HCEDBSR is definitely worth a look, especially around a promotional holiday. However, make a few phone calls about service first, rather than finding out later with a non-working refrigerator.

Additional Resources

Download the Yale Counter Depth Refrigerator Buying Guide with features, specs, and inside buying tips for regular, pro, and integrated counter depth refrigerators. Well over 355,000 people have read a Yale Guide.

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A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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