Hard to believe that what used to be the three person service department has grown to this:
Appliance service has become more important, especially since most manufacturers now have no service of their own. Also, the change from switches to circuits in appliances have increased the complexity of service iself.
We have recently changed our policies by quantifying surveys and listening to our techs and customers.
Have a look:
The Yale part warranty is now 5 years for installed COD parts. The industry average is 90 days. This warranty corresponds to all paid service calls. Parts covered free under the manufacturers warranty still have their 1 year guarantee from the date of delivery.
- Our trip and diagnostic charge is $99.95 and covers as many appliances as you want us to service (as long as you tell us before the call).
- We charge by the New England Flat Rate Pricing Guide. The Flat Rate Pricing Guide is the regional average of all service providers in New England, so there are no hidden fees, no charge for extra time and no charge for additional trips. We charge based on the parts and labor required to fix the issue.
We are trying to add transparency into a very murky industry. Our new Service website has many resources for refrigerator repair, dishwasher repair and every other product category.
You may want to read it before you invite someone into your home.
Why Should You Trust Us?
It seems that every appliance review has nothing but glowing comments about almost every product, yet you read customer reviews and they are almost universally bad.
We are here to fill in the disconnect. We'll give you the best features, and the drawbacks as well, including reliability based on over 37,000 calls performed by our service team just last year. Our goal is to give you ALL the information so you know what's right for you.
Please consider subscribing or adding to the conversation in the comments below. We appreciate you stopping by.
A Note About Pricing
Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.
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