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Free, White Glove and In-House Appliance Delivery (Reviews/Ratings)

Steve Sheinkopf  |  September 25, 2014  |  3 Min. Read

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So you bought an appliance and now you need it shipped.

You are about to enter the second biggest problem in the appliance shopping experience. Appliance service is number one by the way…and not by much.

So I want to tell you about the different kinds of delivery options so you know now rather than at delivery time. You might want to read this post carefully.

Before I do, one of the most difficult decisions in my almost 30 years was to charge for delivery. It was based on multiple problems. I needed better people who could deliver as well as install. I also needed better equipment, because appliances had become heavier and the wood in most floors has become softer. In order to deliver effectively, especially up stairs in Boston, we had to add pretty much everything.

Yale Delivery

Our delivery is now $79.99 and includes basic installation of refrigerators, stoves, washers and dryers up to two floors and removal of the existing units as well as the packaging. You will receive a call the day before and with a 2 hour window. We can also call the day of at any time interval.

We perform free delivery site checks upon your request to insure the product can fit through the doors, hallways and into the final space. We also do not charge restocking fees on in stock items if the product does not fit. For heavier items, we leave it on a sheet of melamine, so it will not dent your floors. All deliveries are also recorded for damage before the delivery team leave your house.

Types of Appliance Delivery

I used online vendors for the delivery policy like US Appliance and AJ Madison. Both offer similar delivery policies.

Free Delivery: This is tailgate only, so you are responsible for bringing it in your home. This is ideal for smaller items or if you have a construction crew willing to bring it in the house and remove the existing. I actually like this option.

White Glove: This includes delivery into your home, but does not include steps (seriously). It does not include unpacking, installation or packaging removal.

In Home: This differs from White Glove, because it includes steps.

What To Ask Before Delivery

Make sure to ask these questions whenever you're considering appliance delivery. This will save you headaches down the line.

  1. Call aheads: When and how often. You do not want to wait all day for anything.
  2. Return Policy: What are the applicable restocking charges? Can you even return a product that doesn't fit?
  3. Total Charges: This is a big one especially if you are ordering many products and have stairs. You want to know upfront rather than negotiate at time of delivery.
  4. Check Reviews: It's not what they (or we ) say, but what we do. Yelp and Google are the best indicators. Also look at the amount of complaints on the Better Business Bureau. The ratings are not a good indicator (everyone has an A), but the complaints are definitely valid.

I didn’t write this post to say our way was better, just different. There is something to be said for free instead of paying $79. Just be prepared to ask the right questions so you are not surprised at delivery time.

Additional Resources

Get our free Delivery Checklist for tips on the best service. Over 180,000 people have already found answers in a Yale guide.

View our Delivery Checklist


A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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