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What Appliance Brands Have The Best Warranties? (Reviews / Ratings)

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You've probably read about service nightmares on Google, Yelp, Angie's List, The Better Business Bureau (BBB), and a ton of other review sites.

Pro tip: Only believe the consumer, not eCommerce ones. Consumer review sites tend to be honest.

You may be considering buying appliances with better initial warranties as a possible remedy. A longer warranty protects you for a longer amount of time - or so you think.

Imagine never having an appliance repair bill for up to 10 years!

It sounds so good, doesn't it?

What manufacturer would ever place a long warranty on an unreliable product? (Small pause here).

In this article, you will learn where this is indeed a good idea, and where it will go horribly, horribly wrong for you (I added an extra "horribly" for a reason).

You will see warranties and then the fail rates of brands based on 34,687 service calls logged by us last year.

First, let's look at the pros and cons of buying an extra warranty.

Should You Buy An Appliance Manufacturer's Extra Warranty?

Pros

First, you will never pay for service in warranty, at least in theory - which is great.

You will also never have to pay for one of those incredibly disappointing store warranties with no actual service or service techs backing it - also great.

A few decent vendors use an extra 1-year warranty as part of a program to ensure their appliances are not demolished upon installation - an excellent idea.

Only installation certified companies can pass on the extra warranty to you (you may want to search for those companies).

Cons

In many ways, you will pay a small fortune between that top load washer and the similar one with a 10-year warranty.

So you are paying more than you need for a simple product.

Beware The Extra Warranty

Many companies are using their extra warranties to give you a false sense of security to buy their products.

This tactic is used on some of the most heavily repaired products in the industry (most we do not carry).

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Why Is Finding An Appliance Repair Service So Hard?

Let's say you want to get into the service business. Why not? Maytag tried 20 years ago claiming there were 10 billion dollars in service calls available.

For warranty, a manufacturer will pay you between $80-100 on average to complete a service call.

A completed service call for the appliance manufacturer means:

  1. You field the call
  2. Order/pay for the part
  3. Dispatch the tech
  4. Complete the request 60-70% of the time
  5. Return the part
  6. Repeat process if the wrong part

Let's not forget, warehouse, truck, gas in the car, person to field calls, the service tech, warehouse worker, and the two types of insurance - Liability and Workers' Compensation - needed to walk into your home legally.

Now you know why it's so hard to find decent warranty service. Appliance dealers are guaranteed to lose lots of money doing it.

Many repair companies only handle warranty service because they are promised more profitable out of warranty service from the manufacturer.

However, a 10-year warranty almost guarantees warranty service.

The only way around this nightmare is to buy a product with factory service.

They will fulfill the warranty eventually or find a dealer to service what they sell and dumb enough to market products with 10-year warranties.

The following is a list of the most popular companies, their warranty programs, and how reliable they are.

Click here for our Appliance Delivery Checklist to learn more about the 10 key issues to ask your appliance dealer before you buy anything. 

The Most Popular Appliance Brands And Their Warranties

 
Full Warranty Certified Installer Parts only Sealed system Promotions
Blomberg 1 N/A  2 5 N/A 
BlueStar 2 N/A  N/A  N/A  N/A 
Liebherr 2 N/A  N/A  5 full, 12 parts N/A 
Whirlpool 1 N/A  N/A  N/A  N/A 
Maytag 1 N/A  10 on some products N/A  N/A 
Speed Queen 3, 5, or 7 years. N/A  N/A  N/A  10
Signature Kitchen Suite 1 N/A  N/A  N/A  N/A 
Bosch 1 N/A  N/A  N/A  N/A 
KitchenAid 1 N/A  N/A  N/A  N/A 
LG 1 N/A  N/A  N/A  N/A 
GE/Profile/Café 1 N/A  N/A  N/A  N/A 
Asko 2 residential, 1 commercial N/A  N/A  N/A  5
Wolf 2 3 N/A  N/A  5
Thermador 2 N/A  N/A  N/A  N/A 
Sub-Zero 2 3 N/A  N/A  5
Miele 2 3 N/A  N/A  5 on ranges and range tops
JennAir 2 N/A  N/A  N/A  N/A 
Cove 2 N/A  N/A  N/A 5
Gaggenau 3 N/A  N/A  N/A  N/A 
TRUE 3 N/A  N/A  N/A  N/A 
Fisher & Paykel 2 N/A  N/A  N/A  Current promotion is 5 years

The Most Reliable and Least Reliable Appliance Brands

  Service Qty Shipped Qty Service Ratio
Miele Vacuum 1 0  
Viking 1 0  
Wolf Appliances 0 0  
AGA 0 1 0.00 %
Haier 0 1 0.00 %
Electrolux Icon 0 1 0.00 %
Perlick 0 3 0.00 %
Waste King Disposers 0 3 0.00 %
Danby Appliances 0 3 0.00 %
Vent-A-Hood 0 7 0.00 %
Ooni 0 14 0.00 %
Samsung Chef Collection 0 15 0.00 %
Traeger Wood Fire Grills 0 21 0.00 %
InSinkErator 0 74 0.00 %
Yale Exclusive Plumbing 0 900 0.00 %
GE Appliances 1 212 0.47 %
Weber 11 697 1.58 %
Best Range Hoods 10 373 2.68 %
Yale Exclusive Rangehoods 46 1316 3.50 %
Zephyr 20 569 3.51 %
Yale Exclusive 17 387 4.39 %
Whirlpool 312 6940 4.50 %
Sharp 10 201 4.98 %
Kalamazoo 1 19 5.26 %
LG Electronics 168 3085 5.45 %
Signature Kitchen Suite 6 105 5.71 %
Broan-Nutone LLC 3 48 6.25 %
Summitt 2 27 7.41 %
Samsung 541 6352 8.52 %
Amana 22 233 9.44 %
Faber USA 2 21 9.52 %
Gaggenau 27 251 10.76 %
Premier 10 92 10.87 %
Bosch Appliances 754 6751 11.17 %
Maytag 407 3363 12.10 %
XO Hoods 4 33 12.12 %
Miele 298 2235 13.33 %
Bertazzoni 10 68 14.71 %
Dynamic Cooking Systems 4 27 14.81 %
Hestan 3 20 15.00 %
Marvel 33 213 15.49 %
Lynx Professional Grills 15 85 17.65 %
Wolf 399 2173 18.36 %
Fisher & Paykel 112 568 19.72 %
Speed Queen Commercial 1 5 20.00 %
Thermador 638 2882 22.14 %
KitchenAid 579 2597 22.29 %
Jenn-Air 1056 4419 23.90 %
Sub-Zero 452 1717 26.32 %
Blomberg 160 602 26.58 %
Asko 69 251 27.49 %
Frigidaire 38 127 29.92 %
Bosch - Benchmark 156 504 30.95 %
Speed Queen 158 492 32.11 %
BlueStar 46 139 33.09 %
Liebherr 22 64 34.38 %
Scotsman 10 25 40.00 %
Electrolux 281 685 41.02 %
La Cornue 17 36 47.22 %
True 68 142 47.89 %
U-line 32 64 50.00 %
Dacor 7 9 77.78 %
Frigidaire Gallery 40 48 83.33 %
Frigidaire Professional 41 31 132.26 %
Grand Total 7121 52346 13.60 %

The most reliable appliances are generally builder products, hoods, BBQs, electric ranges, gas ranges, and dishwashers.

Higher-end products like professional ranges and built-in refrigerators require more service, customer education, and installation. They almost always have higher repair rates.

The Best Appliance Manufacturer Warranties

Miele: Getting a third year on a Miele with a certified installer is a good deal. Then again, their products are typically the most reliable.

Wolf: Wolf is another reliable, upscale brand. Three years is decent on a product you would consider anyway.

Gaggenau: You won't need the Gaggenau 3 year warranty, because the product is so reliable. They are under Bosch's service umbrella as well.

The Worst Appliance Manufacturer Warranties

Liebherr: Liebherr is a great refrigerator, but needs service and is tough to fix.  

Maytag: Maytag has a 10-year part only, but you pay for it. The base Whirlpool is cheaper and is essentially the same product.

Speed Queen: I love this company and product, but they have had a tough 18 months for reliability. They are going back to an earlier design.

However, making that service call to that non-existent repair company in years 2-10 will not be much fun.

We don't sell a few companies on the high end with extended warranties. You probably know them.

They need a new philosophy: Build it right first then warranty it.

Providing a warranty for a lousy product and then figuring it out later does not endear you to your customers.

Our Final Advice

Most of our advice in these posts end with "it depends." Not in this case.

Here are your choices:

  1. You can buy a great brand with an extended warranty and probably never use it.
  2. You can buy a great or not so great brand from a self-servicing dealer or manufacturer who will be obliged to fix it.
  3. Don't buy an unreliable product from a company who cannot help you after the sale. I have only described 88% of the places you can buy an appliance.
  4. Be mindful of what and where you buy your appliances.

Additional Resources

Download our Appliance Buying Guide with features, specs and inside buying tips to every major brand. Well over 580,000 people have read a Yale Guide.

View our appliance buying guide

Related Articles:

 

WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Craig Marcotte

Craig Marcotte is an Appliance Sales Consultant at Yale Appliance. He has been with Yale for a year now. Before working at Yale, Craig was a corporate trainer and later spent several years managing restaurants in Boston. A New Hampshire boy at heart, you can often find Craig on a mountain or running a Spartan race when he isn’t helping customers upgrade their homes.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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