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One of the Worst Appliance Problems You Never Considered

Steve Sheinkopf  |  May 12, 2017  |  3 Min. Read

Appliances  |  How to Buy Appliances

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Every year, we have a company meeting and, for every year, I post this slide. I do not need to explain it anymore. In fact, the company’s whole incentive is tied to never having this problem in your home.


No aqua men. Meaning no water damage.

As bad as appliance service, delivery, and customer service can be it is aggravating at best. Water damage can ruin your home even worse than fire.

Now you are probably thinking why am I am writing an appliance blog about water damage. Every day, we are delivering, installing, or repairing ice makers, refrigerators, and washers. Extrapolate that to the country and millions of these units are installed yearly.

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Look at the people truly upset in reviews and their experience with badly installed appliances.

You think you would spot the problem at the outset, but many can be slow leaks over time. For instance, water goes down over time, seeps into cracks and slowly creates havoc.

If it is a faster leak and you happen to go on vacation you will have a huge problem when you return. The problem is bigger in Boston because it is an older city with brittle and ancient piping.

There is a simple solution rather than being paranoid (and you should be to some extent). We install paper in front of every water based appliance like this:


So, if you see any moisture on the paper, you will know immediately and we can rectify the issue quickly without detriment to your home.

Now, some of you reading this may not be from the Boston area, and we do not ship out of our market. My tip for you after any delivery is to place some thicker paper in front of your dishwasher, washer or refrigerator and look for moisture.

After 48 hours, you should have dry paper. This is a very simple solution and will save you plenty of aggravation later.

Now before you schedule your delivery, we prepared a checklist of delivery issues and solutions. You should download it to prevent all kinds of misunderstandings later.

Additional Resources

Download this Delivery Handbook and Checklist. It outlines every conceivable problem from damage to installation issues to how you know your deliverypeople are not criminals and how to mitigate any delivery issue before you buy.

Just take the list to your store in order to fully understand what happens on a "white glove" delivery before you pay dearly later

View our Delivery Checklist


A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

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Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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