If you read reviews, delivery is the second biggest problem you face when buying major appliances after service.
It can be a major, time-consuming hassle unless you know exactly how to shop your delivery like you would for your appliance quote.
You will learn the best way to sidestep all of the delivery issues.
At the end of this article is a delivery checklist to help you compare delivery policies at every store.
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Yale has been around for 95 years. For 85 years, we had free delivery. By that, I mean truly free.
You received free delivery, free removal, free hook up of refrigerators, electric stoves, washers, and dryers as well as removing all boxes and packaging.
What you see advertised is not this type of free delivery. It is important to understand the differences before you buy.
But let’s look at a seemingly unusual delivery that is more common than you think.
Look very closely at this picture:
This is an LG washer dropped off by FedEx to a house in Boston two blocks from where I live. Nobody is around, and it was left without a signature.
How would you be able to prove it was not damaged or not a lemon?
These are hard questions to answer for a website in New Jersey shipping to the middle of Boston.
However, if you think I will rant about choosing free delivery from internet appliance dealers, then you are wrong. Sometimes it makes sense.
There are well-advertised advantages. However, there are less than transparent problems as well.
These problems can and often will cost you a ton of money and time.
Free delivery is well….free. So it is an immediate savings of the $79 or more charge.
If you are a contractor who has his own guys or just placing a fridge in the garage, it makes sense.
Free delivery is only free to your curb, not in your house.
It is one guy with a small box truck. It is cheap to do because there is less damage, insurance, and workman's comp liability than bringing it into your home.
You will have to haul this in your home, install it, and then remove the existing unit and packaging.
Washers seem the easiest, but here is what you would need to do:
You would think so, but unfortunately, these delivery methods cause more headaches than solve the issues. For instance, many of these services will not include climbing stairs. They will not uncrate or remove the old product.
A simple connection is also not the norm, and many cases you will pay much more for White Glove type services in terms of forced tips and gratuities.
It was a tough decision but we stopped free delivery 10 years ago for good reason.
We were delivering heavier appliances like Sub-Zero refrigerators and professional ranges on softer, easier to damage designer floors. Our best advice for you is to place heavier appliances on melemine so they will not indent your floors before installation.
Even that LG washer now frequently goes upstairs in a bedroom closet which can be as difficult to install in a tight closet.
We needed a well-paid, professional mover who could deliver without water leaks, electrical issues or damage to your property and your appliances.
We had to charge for a better experience with a better type of delivery.
That team should be able to deliver, perform basic installation, and remove your existing, old unit as well as the trash.
Refrigerator Delivery with Yale Appliance
That is a complete delivery often with two or three highly trained (and compensated) people.
Also, you should be provided with a better delivery experience for that charge.
Better delivery people can deliver within 2-hour windows, so you do not wait around all day.
We can also provide you with tracking software, so you can trace the truck within 20 minutes of your delivery.
You should also protect yourself by checking the store on Google Reviews, Yelp, and the Better Business Bureau (BBB) for complaints, especially on the delivery side.
If you want to save money and time, then you have to shop the delivery like your appliance quotation.
Ask all the questions and get every promise on your slip for easy reference.
For details like scheduling, protecting your house from water leaks and damage, download our delivery checklist.
Take it to every store to compare prices and policies. It is the only way you will know how your appliances will truly be delivered.
Additional Resources
Get our free Delivery Checklist for tips on the best service. Over 355,000 people have already found answers in a Yale guide.
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