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The Problem With Appliance Deliveries and What You Need to Know

February 21st, 2023 | 3 min. read

By Steve Sheinkopf

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The Problem With Appliance Deliveries and What You Need to Know

Checking how much your appliances will cost is easy, but beware.

Pricing delivery is difficult and nearly impossible, especially if you have oversized items like refrigerators or if you're outfitting your whole kitchen.

In this article, you'll learn all about several delivery mistakes to avoid. We'll also reveal one of the worst mistakes you can make during an appliance delivery.

Let's get started.

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Yale Appliance Delivery

First, let's review our new delivery policy and costs so you can use them as a template when comparing appliance stores.

After aligning people, software, and a few dollars, we will guarantee delivery within 48 hours on any in-stock appliances.

Before delivery, you will receive a call the night before with a two-hour window for when to expect your delivery. You can track the truck to your house within 30 minutes. You can receive a phone call from the delivery team at any interval.

All Yale deliveries include:

  • Delivery inside your house
  • Basic installation of your existing electrical and plumbing for refrigerators, electric stoves, washers, and electric dryers
  • Removal of old, disconnected appliances (one-for-one)
  • Removal of all product packaging and boxes

The total cost is $129 for a houseful of appliances. There are no extra charges for appliance removals, basic installations, or stairs up to the second floor. We still offer same-day delivery but for an additional cost.

Use this as your template and download our free Delivery Checklist to compare all appliance stores.

It will be illuminating, I promise.

Read More: What You Should Expect from an Appliance Delivery

The Problem With Appliance Deliveries and What You Need to Know

1. Delivery Costs

Yale-Appliance-Delivery-TeamYale Appliance Refrigerator Delivery 


Many sites promise free delivery, but that is just for drop-off. It is fine if you need the product dropped off on the curb outside your house.

But if you want that refrigerator or range in your house, ask the following questions or be prepared to pay a ton of unadvertised extra fees:

Do you remove the old appliances and packaging?

Chances are they don't. The average cost is $40 per unit.

Is basic installation included?

By basic, I mean refrigerators, electric stoves, washers, and electric dryers. Again, most companies charge $17 per piece.

Do you charge for stairs?

I know I shouldn't be talking about stairs, but many, especially internet dealers, charge by the floor. To be completely transparent, we charge after the second floor because it requires extra time.

Get all promises made at the time of the sale in writing to avoid confusion during your appliance delivery.

2. Wait Times

waiting-for-deliveryWaiting for Appliance Delivery 


Now that you know the costs, how about the time? How long do you have to wait for your delivery?

If you don't work from home, time is an issue. Depending on the store's policies, you could wait two hours, four hours, half a day, or an entire day.

A few companies like ours will allow you to track the truck within 30 minutes.

We call before, so your wait time is minimal - and it should be. You only need to be there for the delivery, instead of waiting all day.

3. The Worst Mistake You Can Make During Delivery

Never EVER sign for any appliance without a thorough inspection.

Many companies will not allow you to dispute damage after the fact.

You may have to live with that damaged appliance or buy a new one, especially if you find the damage after signing your new appliance.

The best way to avoid this is to spend adequate time inspecting your appliances before signing any documentation.

Read More: Your Appliance is Damaged Upon Delivery - Now What?

4. Property Damage

If the delivery team damages your property, then you need to call customer service while the delivery team is still there. Take pictures and sign the slip with the damage.

Document everything as best you can because you want evidence when and if this dispute ends in court.

Keep all your correspondence and return receipts handy.


5. Water Leaks and Flooding

All our deliveries of appliances like washers, refrigerators, and dishwashers include leak detection paper. Our delivery team will place the leak detection paper partially under your appliance.

Leak-Protection-Pads-With-Yale-Appliance (1)Yale Appliance Leak Detection Pad


After 24 hours, you can remove it if you don't see moisture. Wax paper is similar and worth trying.

However, basements can flood if washers are installed incorrectly.

You want to take pictures of the installation before you do any cleanup. Then get an estimate for repair. You want the cleanup to start quickly to avoid mold issues.

In addition, all these companies will tell you to put it on your homeowner's insurance. However, you can expect your rates to increase or be subject to cancellation.

Make the store pay for any damage if it's their fault.

Read More: 4 Major Appliance Delivery Problems Nobody Ever Tells You About

Key Takeaways

The best way to research delivery and how you will be treated after purchasing your appliances is to check Google reviews.

You can type in "appliance delivery" and read reviews for every store you consider.

In short, protect yourself by getting all the promises on the sales slip and never signing for anything without inspecting it first.

Additional Resources

Download our Delivery Checklist below and shop it to all the stores like your appliance order and save yourself a ton of hassle and pain later on.

View our Delivery Checklist

Related Articles:

Looking for answers about Appliances?

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Why Should You Trust Us?

It seems that every appliance review has nothing but glowing comments about almost every product, yet you read customer reviews and they are almost universally bad.

We are here to fill in the disconnect. We'll give you the best features, and the drawbacks as well, including reliability based on over 37,000 calls performed by our service team just last year. Our goal is to give you ALL the information so you know what's right for you.

Please consider subscribing or adding to the conversation in the comments below. We appreciate you stopping by.

Steve Sheinkopf

Steve Sheinkopf is the third-generation CEO of Yale Appliance and a lifelong Bostonian. He has over 38 years of experience in the appliance industry, and he is a trusted source of information for consumers on how to buy and repair appliances.

Steve has also been featured in numerous publications, including the New York Times, Consumer Reports, The Boston Globe, Bloomberg Radio, the New York Post, The Wall Street Journal, and Entrepreneur, for his knowledge of how to buy appliances and appliance repair.

Steve is passionate about helping consumers find the best appliances for their needs, and he is always happy to answer questions and provide advice. He is a valuable resource for consumers who are looking for information on appliance buying, repair, and maintenance.

Despite being the worst goalie in history, Steve is a fan of the Bruins and college hockey, loves to read, and is a Peloton biker. The love of his life is his daughter, Sophie.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.