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Issues/Problems with Appliance Delivery Services

Steve Sheinkopf  |  April 14, 2017  |  3 Min. Read

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Appliance delivery could be one of the worst experiences you will ever have. Google it now if you have a minute to be horrified.

Here is a story from our past to help you understand why.

It was 16 years ago but I remember like it was yesterday.

yale-appliance-delivery-team-straps.jpg

A client called me and said she was missing a wedding ring. She thought our installer had stolen it. After a long process, we recovered the ring and fired the party responsible. I thought it was the end.

However, shortly thereafter, a driver stole a PlayStation out of a customer's garage. We recovered that as well.

I was shocked to find both people went on to find similar jobs at other companies.

About 15 years ago, we changed our delivery department as we needed a better, more qualified and responsible personnel. If delivery was going to be part of your experience then we needed someone who could actually fulfill that promise.

We first significantly raised the pay of every driver and helper walking into your house, so they would value their job. BUT they would have to pass a CORI check first.

Along with random drug screenings and credit checks, CORI (the State offender screening) would help us ferret out violent offenders.

CORI and other safeguards significantly changed our service. However, you should be concerned with many more aspects of delivery like delivery windows and not being held hostage over removals.

We wrote this guide and at the front is a checklist of all the potential appliance delivery problems and how to overcome the many issues beforehand.

You can download it here.

View our Delivery Checklist

WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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