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Issues/Problems with Appliance Delivery Services

April 14th, 2017 | 1 min. read

By Steve Sheinkopf

Appliance delivery could be one of the worst experiences you will ever have. Google it now if you have a minute to be horrified.

Here is a story from our past to help you understand why.

It was 16 years ago but I remember like it was yesterday.


A client called me and said she was missing a wedding ring. She thought our installer had stolen it. After a long process, we recovered the ring and fired the party responsible. I thought it was the end.

However, shortly thereafter, a delivery team member stole a PlayStation out of a customer's garage. We recovered that as well.

I was shocked to find both people went on to find similar jobs at other companies.

About 15 years ago, we changed our delivery department as we needed a better, more qualified and responsible personnel. If delivery was going to be part of your experience then we needed someone who could actually fulfill that promise.

We first significantly raised the pay of every team member walking into your house, so they would value their job. BUT they would have to pass a CORI check first.

Along with random drug screenings and credit checks, CORI (the State offender screening) would help us ferret out violent offenders.

CORI and other safeguards significantly changed our service. However, you should be concerned with many more aspects of delivery like delivery windows and not being held hostage over removals.

We wrote this guide and at the front is a checklist of all the potential appliance delivery problems and how to overcome the many issues beforehand.

You can download it here.

View our Delivery Checklist

Why Should You Trust Us?

It seems that every appliance review has nothing but glowing comments about almost every product, yet you read customer reviews and they are almost universally bad.

We are here to fill in the disconnect. We'll give you the best features, and the drawbacks as well, including reliability based on over 37,000 calls performed by our service team just last year. Our goal is to give you ALL the information so you know what's right for you.

Please consider subscribing or adding to the conversation in the comments below. We appreciate you stopping by.

Steve Sheinkopf

Steve Sheinkopf is the third-generation CEO of Yale Appliance and a lifelong Bostonian. He has over 38 years of experience in the appliance industry, and he is a trusted source of information for consumers on how to buy and repair appliances.

Steve has also been featured in numerous publications, including the New York Times, Consumer Reports, The Boston Globe, Bloomberg Radio, the New York Post, The Wall Street Journal, and Entrepreneur, for his knowledge of how to buy appliances and appliance repair.

Steve is passionate about helping consumers find the best appliances for their needs, and he is always happy to answer questions and provide advice. He is a valuable resource for consumers who are looking for information on appliance buying, repair, and maintenance.

Despite being the worst goalie in history, Steve is a fan of the Bruins and college hockey, loves to read, and is a Peloton biker. The love of his life is his daughter, Sophie.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.


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