Issues/Problems with Appliance Delivery Services

Steve Sheinkopf  |  April 14, 2017  |  3 Min. Read

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Appliance delivery could be one of the worst experiences you will ever have. Google it now if you have a minute to be horrified.

Here is a story from our past to help you understand why.

It was 16 years ago but I remember like it was yesterday.

yale-appliance-delivery-team-straps.jpg

A client called me and said she was missing a wedding ring. She thought our installer had stolen it. After a long process, we recovered the ring and fired the party responsible. I thought it was the end.

However, shortly thereafter, a driver stole a PlayStation out of a customer's garage. We recovered that as well.

I was shocked to find both people went on to find similar jobs at other companies.

About 15 years ago, we changed our delivery department as we needed a better, more qualified and responsible personnel. If delivery was going to be part of your experience then we needed someone who could actually fulfill that promise.

We first significantly raised the pay of every driver and helper walking into your house, so they would value their job. BUT they would have to pass a CORI check first.

Along with random drug screenings and credit checks, CORI (the State offender screening) would help us ferret out violent offenders.

CORI and other safeguards significantly changed our service. However, you should be concerned with many more aspects of delivery like delivery windows and not being held hostage over removals.

We wrote this guide and at the front is a checklist of all the potential appliance delivery problems and how to overcome the many issues beforehand.

You can download it here.

View our Delivery Checklist

Why Should You Trust Us?

It seems that every appliance review has nothing but glowing comments about almost every product, yet you read customer reviews and they are almost universally bad.

We are here to fill in the disconnect. We'll give you the best features, and the drawbacks as well, including reliability based on over 37,000 calls performed by our service team just last year. Our goal is to give you ALL the information so you know what's right for you.

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Steve Sheinkopf

Steve is the third-generation CEO of Yale and a lifelong Bostonian. He currently resides in Boston, one mile from where he was born. Despite being one of the worst goalies of all time, he is a huge hockey fan of college hockey and the Boston Bruins. The love of his life is his daughter Sophie.

Steve has also been featured in numerous publications such as the New York Times, Consumer Reports, The Boston Globe, Bloomberg Radio, the New York Post, The Wall Street Journal, and Entrepreneur, for his knowledge of how to buy appliances and appliance repair.

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