Skip to main content

Should You Buy a True Refrigerator for Your Home? 2022 Review

April 1st, 2022 | 5 min. read

By Steve Sheinkopf

Learn how to find the perfect refrigeration products with our Counter-Depth Refrigerator Buying Guide
Start Here
Should You Buy a True Refrigerator for Your Home

With the ability to customize and solid commercial construction, True has become a leader in refrigeration design.

In this article, you will learn about True's best features, a few problems, and a comparison to their main rival Sub-Zero and other brands.

In the end, you will learn whether a True refrigerator is right for you and your family, including one attribute nobody else is discussing.

Let’s get started.

Looking for answers about Counter-Depth Refrigerators?

Short on time? Download our free Counter-Depth Refrigerator Buying Guide.

Start Here


True Refrigeration

True-Professional-Side-By-Side-Refrigeration-in-Cobalt-BlueTrue Professional Side-By-Side Refrigeration in Cobalt Blue


True was established in 1945 in St. Louis, Missouri as a commercial refrigeration specialist. The idea was formed by four guys at a bar one night (true story), and thus True started from humble beginnings.

You can hear the story from their CEO, who we interviewed in our Behind the Brand podcast. Be forewarned, New Englanders, he is a St. Louis Blues fan.

You may not know True as a brand. However, if you have been to Wegmans or Whole Foods, your ice cream or frozen dinner was stored in a True freezer. That commercial quality is built into their residential kitchen equipment.

True manufactures seven different residential full-size refrigerators, their Pro 48 and 42 inches, plus four columns in all refrigerators, freezer, beverage, and wine storage in 30 and 36-inch sizes. Their 36-inch refrigerator freezer unit is due out this year.

True Professional Refrigerators


The 48- and 42-inch Pro units are side by side or refrigerator and freezer.

Sub-Zero is similar but has a French door configuration with refrigerator and freezer doors. The Sub-Zero Pro refrigerator is bigger by one cubic, but True is two cubic feet bigger in the refrigerator.

Like their commercial units, these units are all stainless steel. The only pieces not stainless are the bins. Stainless is a better interior surface because it absorbs cold better than enamel or painted metals.

It is also much easier to clean because stainless is non-porous. There are no crevices for germs to hide in stainless. That is why all surfaces in commercial kitchens are stainless steel by code.

From the outside in, True has solid handles and hinges. The door can hold itself open at a 120 angle.

Fun Fact: Of all the refrigerators on the market, only True manufactures side panels, so you place them at the end of your kitchen or even have a truly freestanding application without a cabinet enclosure


True-Refrigeration-at-Yale-Appliance-in-Hanover_1True Refrigeration in Antique White with Gold Hardware and Glass Windows at Yale Appliance in Hanover


The refrigerator has ten optional colors, and six hinge designs, so True has that option if you want an orange refrigerator with pewter hinges.

It is fun playing around with the color options on True's website. The combinations are interesting.

Here are a few of my favorite combinations:


You can also buy it with a glass window to look into the refrigerator like in restaurants or with a stainless-steel door.

Have questions? Click here to check out our Learning Center.

Interior Colors

In many of their units, you can choose between 14 distinct colors.

Two Compressors

True has two compressors and two evaporators to keep the moister, warmer air of the refrigerator separate from the drier, colder air of the freezer. Two compressors eliminate taste and odor crossover from your refrigerator to the freezer.

In other words, that cheese flavor and odor in your refrigerator will not end up in your ice cream. True also has a fan in the back to cascade airflow for more even temperatures top to bottom.


The controls are on the front and easily changeable by 1-degree increments.


True-Refrigeration-Crisper-DrawersTrue Professional Refrigeration Stainless Steel Bins and Crisper Drawers


The shelving is solid glass, with the bins being stainless steel with hard plastic, all illuminated by beautiful ramp-up LED lights.

Before we get into problems, let’s cover the columns. They are interesting.

True Column Refrigeration


True refrigerator and freezer columns are available with glass or stainless fronts, ten finishes, and six accents. Their columns are the largest and hold more than any other brand.

Their refrigerator column is 19.7 cubic for a 30 inch and 24.7 cubic feet for a 36-inch column, larger than any comparable product.

Sub-Zero's 36-inch classic refrigerator column is the closest at 23.5 cubic feet. The BSH brands, Thermador and Gaggenau are 20.6 cubic feet. Their freezer is larger, plus it can reach temperatures as low as negative 4 degrees.

True Wine Columns

True wine columns have all the best aspects of wine storage with a lower door to keep UV light from bleaching the tannins in your wine.

Like Sub-Zero, it has two distinct temperature zones. from 40-65 degrees so you can effectively store wine at different temperatures. Their wine column can hold the most with 150 bottles of the 30-inch size.

True Beverage Columns

True Beverage Columns are designed to hold all different beverages, from wine bottles to soda cans, available in a 30-inch size.

True Freezer Columns

True offers two freezers at 15.1 and 19 cubic feet. Their freezers have the same features as the refrigerators, with ramp-up LED lighting and all stainless interiors. Most manufacturers have fewer features on freezers or aesthetics, but True is like the refrigerator.

Problems with True Refrigeration

True is a solid unit. However, there are important and common features that Truly does not include in their products.

1. Icemaker

True has correctly identified the maintenance problems of an icemaker built into the refrigerator, so no icemakers are available on the 42- and 48-inch True residential refrigerators.

Their new 36-inch units will have an icemaker. You can also buy their separate icemakers.

2. Water Dispenser

Unlike JennAir, Sub-Zero, and Thermador, True does not have a built-in water dispenser option.

3. Sizes

The most common sizes for refrigerators/freezers are 30 and 36 inches. True professional refrigerators are 42 and 48 inches.

They now have 36 inches, but they still will not have a 30-inch refrigerator and freezer. For columns, its 30-inch refrigerators with 18-inch freezers for a 48-inch refrigerator.

True does not have that 48-inch combination available as it is missing the 24 and 18-inch sizes.

4. Panels

Sub-Zero-Kitchen-Featuring-Column-RefrigerationSub-Zero Kitchen with Custom Cabinet Refrigeration


Unlike every other brand, you cannot place a panel on any True refrigerators.

I guess they do not place panels on refrigerators in restaurants. However, you do not have that integrated look of having your refrigerator or freezer seamless to the cabinets. True is a counter depth, not an integrated refrigerator, so the door protrudes.

5. Nanotechnology Shelving

True uses regular glass on their shelves, unlike JennAir and Sub-Zero's nanotechnology coating that helps control spills.

6. Wi-Fi

Wi-Fi is a nicety for a refrigerator. Sub-Zero sends you notifications to replace the filters or when you leave the door open or need service. True is not Wi-Fi enabled yet.

7. Air Purification

Sub-Zero-Air-ScrubberSub-Zero Air Purification System 


When fruit or vegetables spoil, they emit ethylene gas. Sub-Zero has an ethylene scrubber to scrub the gas, leaving food fresher longer in their regular units. However, stainless does not absorb odors like plastic and other metal. The Sub-Zero Pro does not have an air scrubber either.

8. Price

True is the only refrigerator brand more expensive than Sub-Zero. It is the most expensive refrigerator you can buy.

9. Service

As with any upscale appliance, you must be sure that True has a local residential service. Of course, they have a vast network of commercial technicians, but that could be an issue with their new residential products.

Always inquire about service before you buy any brand.

The One Big Attribute: Availability

Hopefully, as you read this, you will allow yourself eight months to 1 year for delivery of your appliances. Or longer.

In my conversation, I asked the CEO what his lead time was. Because they are privately owned and actively stock parts, their lead time was still only two months. In 2019, that was a disadvantage.

Today, True can deliver faster than any other built-in brand, sometimes by a year.

Have questions? Click here to check out our Learning Center.

Should You Buy a True Refrigerator?

True should be considered if you are planning a stainless kitchen or need a unique look. It has solid stainless construction and excellent capacity. That beverage column would look great in a bar.

For a professional look, True is the only brand comparable to a Sub-Zero. The quality is excellent as most grocery stores depend on True.

However, Sub-Zero, Thermador, JennAir, and Miele all manufacture decent competitive refrigerators with water, ice, and better sizes for residential applications. You can also place a custom cabinet panel on every refrigerator except for True.

Overall, True should be considered, but you have a range of options.

Additional Resources

Want to learn more about Sub-Zero and Counter Depth Refrigerators? Get our FREE Yale Counter Depth Buying Guide with features, specs, and complete breakdowns of integrated and professional counter depth refrigerators from Sub-Zero, Thermador, Viking, JennAir, and more. Over 1 million people have read a Yale Guide. 


Related Articles:

Looking for answers about Counter-Depth Refrigerators?

Choosing a new refrigerator can be a confusing and time-consuming experience. We've taken the pain out of the decision process with our Counter-Depth Refrigerator Buying Guide.

Start Here

Why Should You Trust Us?

It seems that every appliance review has nothing but glowing comments about almost every product, yet you read customer reviews and they are almost universally bad.

We are here to fill in the disconnect. We'll give you the best features, and the drawbacks as well, including reliability based on over 37,000 calls performed by our service team just last year. Our goal is to give you ALL the information so you know what's right for you.

Please consider subscribing or adding to the conversation in the comments below. We appreciate you stopping by.

Steve Sheinkopf

Steve Sheinkopf is the third-generation CEO of Yale Appliance and a lifelong Bostonian. He has over 38 years of experience in the appliance industry, and he is a trusted source of information for consumers on how to buy and repair appliances.

Steve has also been featured in numerous publications, including the New York Times, Consumer Reports, The Boston Globe, Bloomberg Radio, the New York Post, The Wall Street Journal, and Entrepreneur, for his knowledge of how to buy appliances and appliance repair.

Steve is passionate about helping consumers find the best appliances for their needs, and he is always happy to answer questions and provide advice. He is a valuable resource for consumers who are looking for information on appliance buying, repair, and maintenance.

Despite being the worst goalie in history, Steve is a fan of the Bruins and college hockey, loves to read, and is a Peloton biker. The love of his life is his daughter, Sophie.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.