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How to Protect Your Floors After an Appliance Delivery (Problems)

Steve Sheinkopf  |  April 21, 2017  |  3 Min. Read

Appliance Delivery

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Let’s face it - appliance delivery is one of the worst issues in shopping today. The legion of complaints is overwhelming. Even when it is all checked off, the delivery is probably wrong in terms of damage to your premises or product or not removing the old or installing the new properly.

Here is yet another problem you should be very wary of.

About 10 years ago, a client called and said our appliances indented her floor. In other words, we left the appliances for her contractor to install and the appliances sunk the floor.

I thought this was a one-time issue. However, a few weeks later, it happened yet again.

In the last 10 years, appliances have become heavier and floors have become softer. This happens with professional ranges and pro refrigerators, especially.

The logical reaction is to not deliver until you are ready for installation. However, most contractors want the product earlier.

There is a better way. You can protect your floors and make the contractors happy by using Masonite.


We cut sheets of Masonite for most deliveries now. Before you accept any appliance or furniture delivery, consider your floors before scheduling our delivery.

The condition of your floors is probably one of your least concerns. Delivery times, installation, and removal, as well as the ability of the delivery crew, are a bigger problem.

Additional Resources

Download this Delivery Handbook and Checklist. It outlines every conceivable problem and how to mitigate any delivery issue before you buy.

View our Delivery Checklist

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A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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