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I wanted to update this article due to Massachusetts lifting all COVID-19 restrictions on May 29.
Over the past 15 months, we've invested in our customer's and staff's safety. With the reopening of Massachusetts, our three showrooms will be open to full capacity.
We want you to have a great shopping experience with us.
Appointments are always encouraged, and walk-ins are welcome.
You can also shop from your home through a video consultation with one of our team members.
Below are the updated steps we have taken to ensure you have a safe shopping experience with us.
Stay healthy.
Yale Safety Protocols
We are taking every precaution to keep you and our teams healthy if you choose to visit us during this trying time.
We are adopting many guidelines authored by the CDC in all our locations to protect our customers and employees, plus added a few more.
Below we'll outline in detail what a showroom, delivery, install, and service experience will look like under these guidelines.
We want to keep you safe and limit the possibility of anyone catching this virus.
First, here are high-level notices you should be aware of:
- In-home Appliance Repair - We are open for in-home appliance repair and service
- Showroom Availability - The showrooms are now open for full capacity. Walk-ins are always welcome, but scheduling a visit is encouraged to avoid any waits. Click here to schedule a showroom visit.
- Masks and Facial Coverings - We will not require our showroom staff or our customers to wear a mask. If you would like one of our team members to wear a mask, we will require our team to do so. As for service, install, and delivery teams, we will require our team to continue to wear a mask while in your home.
Please read below to learn additional safety precautions for all areas of our business. You can skip to a specific section by clicking these links below:
Showroom Experience
Our team is available by phone and live chat from 9 AM - 6 PM Monday through Saturday and 9 AM - 4 PM on Sunday.
There is also a brand-new Video Sales Consultation where you can tour our showrooms with a sales team member to discuss your needs and see product recommendations from your home.
Click here to schedule a visit to our Boston, Framingham & Hanover showrooms.
When you visit the showroom, please expect the following:
- Our staff is trained not to allow any physical contact like handshakes or asking for any signatures.
- All public door handles are now self-cleaning to eliminate any COVID-19 contamination.
Delivery Experience
We continue to offer in-home delivery service within our standard delivery area but have added additional safety measures covering when the products arrive at our warehouse till they are delivered to your home.
Here are the key measures we've introduced in this area:
- All incoming freight is sanitized before being staged or stored. This includes UPS, FedEx, bulk freight, etc.
- All outbound product is sanitized once it is staged for delivery.
- All warehouse and delivery staff must wear masks and practice social distancing.
- The delivery team will sanitize the products and any surface they touch during the delivery.
- Our delivery team may ask that you practice social distancing while they are in your home.
- You will not be asked to sign any invoice or receipt during the delivery experience.
Installation & Service Experience
As an essential business, we continue to offer in-home service and installation for our customers dealing with product issues or purchasing new products during this time.
We've instituted the following measures for our installation experience:
- Launched a new "Virtual Trip Estimate" so we can inspect the work area ahead of the in-home installation date.
- All service parts are sanitized when they arrive at our building and when they are loaded into a service vehicle.
- Installation and service teams will wear a mask and gloves while in your home. They may wear protective booties if safety allows.
- The teams will sanitize the product and surface they work on in your home, plus all of their tools and vehicle after the job is done.
- Our team may ask that you practice social distancing while they are in the home.
- You will not be asked to sign any invoice or receipt during the installation experience.
Our installation teams are still on the road serving our customers. Installation is available in our standard service area only. You can review available Installation Services here.
To schedule an in-home service visit, click here, use live chat, or call us at 617-825-9253.
In Addition
In addition to the measures outlined above, we've initiated the following measures across our business. We will update this list as circumstances change.
- We've published internal guidelines for employee health regarding COVID-19.
- All employee workspaces will be cleaned at the beginning and end of a work shift.
- We've updated employee areas to ensure safe social distancing.
- We continue to offer remote work for our employees wherever possible (customer service, routing, purchasing, sales, marketing, and more).
We will do our best to make sure Yale is the safest place for you and your family to shop.
Thank you as always,
Steve
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A Note About Pricing
Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.