Due to the Coronavirus (COVID-19) outbreak, we are initiating the following changes starting Monday, March 16th.
- In-Home Appliance Repair: We are open for in-home appliance repair and service.
- Showroom Hours: We will now be open 10 AM - 6 PM on Thursday's until further notice
- Expanded Phone Sales & Live Chat Hours: We are now available from 8 AM - 9 PM daily by phone and live chat
- Showroom Availability: The Yale showrooms are now only available by appointment and we're limiting visits to 3 appointments at any one time to protect your family and our team. Click here to schedule a showroom visit.
- Masks and Facial Coverings: Beginning May 6th, all customers and employees must wear masks in the showrooms per Gov. Charlie Baker's order. We will provide masks if you do not have one.
We are taking every precaution to keep you and our company healthy if you choose to visit us.
We have launched an even more aggressive cleaning and hygiene program.
We are limiting travel, and taking other actions of preventing the Coronavirus (COVID-19) outbreak.
We want to keep you safe and limit the possibility of anyone catching this virus.
Here’s how:
Cleaning
You may not know this, but Yale showrooms are cleaned 40 hours a week professionally. We clean them during the day and evenings on a daily basis.
We are increasing our daily cleanings two more times each day.
Hygiene
Every associate has hand cleaning gel and Clorox wipes. We will be washing our hands after every customer interaction.
There will be hand-sanitizers available throughout the showrooms.
At our stores, we have implemented a policy of not shaking hands to protect you and our employees.
Delivery drivers, installers, and service technicians will also have hand sanitizer for hand cleaning after every stop. They will wipe down every appliance that they have touched.
Corporate Travel
We are a local company and don’t travel abroad. We will also not be going to any conventions or conferences until further notice. This includes associates traveling from store to store. We will be limiting our interactions to co-workers located in their assigned facilities only.
So if an associate works in Hanover, they stay in Hanover and do not travel to Boston or Framingham.
Every in-person interaction with manufacturers, vendors, and staff in different locations will now be replaced by video conference or phone call.
Remote Work
Some of our internal departments, such as Marketing, Live Chat, Purchasing, Phone Sales, Routing, and Customer Service teams will now work from home through the end of March.
Again, fewer interactions mean less possibility of spreading illness.
No Cookies
Sorry, but the Yale Cookie has been temporarily suspended. It will return in full glory once this Coronavirus has been contained.
We are also suspending any live cooking demos or classes through at least March 30th.
Our 1-on-1 chef appointments with our private chef are still available and can be scheduled here.
Live Chat & Phone Availability
In case you do not want to travel, you have several ways to talk to us.
We now have 30 people dedicated to live chat and answering the phones during our normal business hours.
You can browse our website, read the blog, and talk to us if you need help on the phone.
You can also use live chat for ordering or scheduling delivery and service calls.
You can book a time to reach our sales team on the phone (or in-store) here.
What You Can Do
If you are sick, stay home. It should be a general rule anyway. However, it’s more important these days.
We will do our best to make sure Yale is the safest place for you and your family to shop.
Thank you as always,
Steve
