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Click here to learn which measures Yale is taking to deal with the  Coronavirus (COVID-19) outbreak

Our Commitment To Keeping You Safe During The Coronavirus (COVID-19) Outbreak

Steve Sheinkopf  |  May 05, 2020  |  3 Min. Read

Yale PSA

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Due to the Coronavirus (COVID-19) outbreak, we are initiating the following changes starting Monday, March 16th.

  • In-Home Appliance Repair: We are open for in-home appliance repair and service.
  • Showroom Hours: We will now be open 10 AM - 6 PM on Thursday's until further notice
  • Expanded Phone Sales & Live Chat Hours: We are now available from 8 AM - 9 PM daily by phone and live chat
  • Showroom Availability: The Yale showrooms are now only available by appointment and we're limiting visits to 3 appointments at any one time to protect your family and our team. Click here to schedule a showroom visit.
  • Masks and Facial Coverings: Beginning May 6th, all customers and employees must wear masks in the showrooms per Gov. Charlie Baker's order. We will provide masks if you do not have one.

We are taking every precaution to keep you and our company healthy if you choose to visit us.

We have launched an even more aggressive cleaning and hygiene program. 

We are limiting travel, and taking other actions of preventing the Coronavirus (COVID-19) outbreak.

We want to keep you safe and limit the possibility of anyone catching this virus.

Here’s how:

Cleaning

You may not know this, but Yale showrooms are cleaned 40 hours a week professionally. We clean them during the day and evenings on a daily basis.

We are increasing our daily cleanings two more times each day. 

Hygiene

Every associate has hand cleaning gel and Clorox wipes. We will be washing our hands after every customer interaction.

There will be hand-sanitizers available throughout the showrooms.

At our stores, we have implemented a policy of not shaking hands to protect you and our employees.

Delivery drivers, installers, and service technicians will also have hand sanitizer for hand cleaning after every stop. They will wipe down every appliance that they have touched.

Corporate Travel

We are a local company and don’t travel abroad. We will also not be going to any conventions or conferences until further notice. This includes associates traveling from store to store. We will be limiting our interactions to co-workers located in their assigned facilities only.

So if an associate works in Hanover, they stay in Hanover and do not travel to Boston or Framingham.

Every in-person interaction with manufacturers, vendors, and staff in different locations will now be replaced by video conference or phone call.

Remote Work

Some of our internal departments, such as Marketing, Live Chat, Purchasing, Phone Sales, Routing, and Customer Service teams will now work from home through the end of March.

Again, fewer interactions mean less possibility of spreading illness.

No Cookies 

Sorry, but the Yale Cookie has been temporarily suspended. It will return in full glory once this Coronavirus has been contained.

We are also suspending any live cooking demos or classes through at least March 30th.

Our 1-on-1 chef appointments with our private chef are still available and can be scheduled here.

Live Chat & Phone Availability

In case you do not want to travel, you have several ways to talk to us.

We now have 30 people dedicated to live chat and answering the phones during our normal business hours.

You can browse our website, read the blog, and talk to us if you need help on the phone. 

You can also use live chat for ordering or scheduling delivery and service calls. 

You can book a time to reach our sales team on the phone (or in-store) here.

What You Can Do

If you are sick, stay home. It should be a general rule anyway. However, it’s more important these days.  

We will do our best to make sure Yale is the safest place for you and your family to shop.

Thank you as always,

Steve

WHY SHOULD YOU TRUST US?

A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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