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I wanted to update this article, especially with the recent surge of COVID-19 cases in Massachusetts. We have not decided to return to the appointment-only days of March, April, and May just yet.
However, we are still limiting capacity in our showrooms to 25% to benefit our customers and staff. Appointments are encouraged, but walk-ins are welcome.
You can also shop from your home through a video consultation with one of our team members.
We want you to have a great shopping experience with us.
We've invested in our customers' and staffs' safety, from self-cleaning handles and daily temperature checks to sterilizing all packages for the foreseeable future.
Below are the steps we have taken to assure you have a safe shopping experience with us.
Stay healthy.
Yale Safety Protocols
We are taking every precaution to keep you and our teams healthy if you choose to visit us during this trying time.
We are adopting many guidelines authored by the CDC in all our locations to protect our customers and employees plus added a few more.
Below we'll outline in detail what a showroom, delivery, install, and service experience will look like under these guidelines.
We want to keep you safe and limit the possibility of anyone catching this virus.
First, here are high-level notices you should be aware of:
- In-home Appliance Repair - We are open for in-home appliance repair and service
- Showroom Availability - The showrooms are limited to 25% capacity to ensure proper social distancing. Walk-ins are always welcome, but scheduling a visit is encouraged. Click here to schedule a showroom visit.
- Masks and Facial Coverings - All customers and employees must wear masks in the showrooms per Gov. Charlie Baker's order. We will provide masks if you do not have one.
Please read below to learn additional safety precautions for all areas of our business. You can skip to a specific section by clicking these links below:
Showroom Experience
Our team is available by phone and live chat from 9 AM - 6 PM Monday through Saturday, and 9 AM - 4 PM on Sunday.
There is also a brand-new Video Sales Consultation where you can tour our showrooms with a sales team member to discuss your needs and see product recommendations from your home.
Click here to schedule a visit to our Boston, Framingham & Hanover showrooms.
When you visit the showroom, please expect the following:
- Masks and facial coverings are required per Governor Charlie Baker's order.
- Showroom guests must use hand sanitizing stations upon arriving at the showroom.
- Temperature checks will take place for all employees. If an employee's temperature reads above 100.4 degrees, they will not be allowed to work.
- Our staff is trained to not allow any physical contact like handshakes or asking for any signatures.
- No live cooking demos until further notice. Unfortunately, that also includes the Yale cookie.
- All showroom chairs will be disinfected between use.
- All public handles are now self cleaning to eliminate any Covid 19 contamination
Delivery Experience
We continue to offer in-home delivery service within our standard delivery area but have added additional safety measures covering when the products arrive at our warehouse till they are delivered to your home.
Here are the key measures we've introduced in this area:
- All incoming freight is sanitized before being staged or stored. This includes UPS, FedEx, bulk freight, etc.
- All outbound product is sanitized once it is staged for delivery.
- All warehouse and delivery staff must wear masks and practice social distancing.
- The delivery team will sanitize the products and any surface they touch during the delivery.
- Our delivery team may ask that you practice social distancing while they are in your home.
- You will not be asked to sign any invoice or receipt during the delivery experience.
Installation & Service Experience
As an essential business, we continue to offer in-home service and installation for our customers dealing with product issues or purchasing new products during this time.
We've instituted the following measures for our installation experience:
- Launched a new "Virtual Trip Estimate" so we can inspect the work area ahead of the in-home installation date.
- All service parts are sanitized when they arrive at our building and when they are loaded into a service vehicle.
- Installation and service teams will wear a mask and gloves while in your home. They may wear protective booties if safety allows.
- The teams will sanitize the product and surface they work on in your home, plus all of their tools and vehicle after the job is done.
- Our team may ask that you practice social distancing while they are in the home.
- You will not be asked to sign any invoice or receipt during the installation experience.
Our installation teams are still on the road serving our customers. Installation is available in our standard service area only. You can review available Installation Services here.
To schedule an in-home service visit, click here, use live chat, or call us at 617-825-9253.
In Addition
In addition to the measures outlined above, we've initiated the following measures across our business. We will update this list as circumstances change.
- We've published internal guidelines for employee health regarding COVID-19.
- All employee workspaces will be cleaned at the beginning and end of a work shift
- We've updated employee areas to ensure safe social distancing.
- All internal doors will remain open (except bathrooms).
- We have suspended all corporate travel and are minimizing employee travel between our showroom and corporate facilities.
- We continue to offer remote work for our employees wherever possible (customer service, routing, purchasing, sales, marketing, and more).
We will do our best to make sure Yale is the safest place for you and your family to shop.
Thank you as always,
Steve
WHY SHOULD YOU TRUST US?
A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.
However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.
In fact, we sell fewer brands than most appliance stores. Here is why:
We feel it is our responsibility to repair your appliances after you buy them.
We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.
The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.
That is why no major retailer has a service department. It costs too much labor, money and time.
Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.
Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.
A Note About Pricing
Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.