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Kitchen Appliance Service Problem Brands/Products

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Last week, we published the best brands with the lowest service call volume by manufacturer. This post is about the most serviced. First, we calculate the amount of sales for the year March 1, 2012 to March 1, 2013 and then divide it by the actual service calls for that given period of time. Then we compare the percentages.

It is raw data meaning we don't touch any of the information. It does not distinguish between a customer education call and a major repair, so it is slightly higher than average. That being said, if you buy an appliance today, you have roughly a 26.5% chance of some service within a year.

If you are surprised, appliances are now more efficient and are based on electronics rather than switches. Plus the design, parts and manufacturing of appliances is pretty disconnected and another reason for a spike of problems for a once reliable product.

Kitchen Appliance Service Problem Brands

fisher paykel logo mar 2013

fisher paykel dishdrawer mar 20135. Fisher & Paykel

241 Products Sold, 98 Serviced - 40.7%

We were the first dealer of the famed double drawer dishwasher. There seems to be too many working parts to these, but the repair seems simple enough.

lg logo mar 2013

4. LG

165 Products Sold, 74 Serviced - 44.8% 

LG is the pioneer of stylish laundry. It's beautiful stuff, but LG and Samsung in my opinion rushed into a market without proper support.

liebherr logo mar 2013

3. Liebherr

145 Products Sold, 94 Serviced - 47.9%

German products are typically the most reliable as I wrote last time.  Liebherr is a tough repair as well

viking logo mar 2013

2. Viking

594 Products Sold, 308 Serviced - 51.8%

This one hurts. I love Viking. Most of their problems emanate from their recent acquisition to Middleby meaning the current workers didn't like the prospect of possibly losing their jobs.  There have been issues, but many of them are minor. I still would consider Viking for my house, and I do think the new ownership will help them in the future

asko logo mar 2013

1. Asko

83 Products sold, 51 Serviced - 61.4%

Speaking of my house, I have an Asko dishwasher without issues, but it looks like I am in the minority. Asko has been flipped around by different manufacturers from Sweden (Asea) to Italy (Merloni, now bankrupted) to now Slovenian (Goranje). Invariably, quality is lost in translation.

You are probably wondering about why we would sell a line with 40-60% service rate.  With 21 techs on the road, many of these problems are handled before they become issues.  Only a few of these products fail completely in the field and are not readily rectified

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A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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