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Refrigerator Repair: Tips, Cost and Guidelines

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massachusetts appliance repairYour refrigerator is probably dying unnecessarily as you read this. Refrigerators are now way more efficient than 10 years ago. That's the good news. Unfortunately, the more efficient compressors now are on all the time versus intermittently in the older designs, so they consequently are repaired more often.

Check this first: 

  • Make sure unit is plugged in and has power (sounds dumb but it's 7 calls a week for us)
  • Make sure doors are closing properly
  • Try adjusting the thermostat or temperature control
  • Make sure the condenser is not clogged up. Depending on model some are in the front on the bottom of the unit others may be in the back. If that is clogged up the unit will over heat and shut down. So clean under your refrigerator once or twice a year for preventative maintenance. Some companies offer a cleaning and component scan for short money. It is a consideration especially with the top compressors of pro units. We actually perform the service (small plug to Yale) for $99 and $199 for professional refrigerators. Click here if you are interested

Should You Fix?

Older Models

Older, basic models have a basic thermostat and timer that controls the unit. Most of these parts are reasonably priced and easy (under $300) to replace. A compressor issue, however, could be costly. We normally recommend a new unit as a compressor will cost about the same.

Newer Models

Newer models have many more electronic and mechanical parts than older models and are harder to fix, especially the Korean brands LG and Samsung. The price of repair really depends on the defect on the unit. Defective sensors, fans or heaters could be reasonably priced and easy to replace ($150-300).

Repair and replacement parts could also be relatively expensive if the compressor and/or the electronic controls are defective. Newer models are much less costly to operate and use a fraction of energy. They do, however, run continuously and require more service as a general rule. Make sure to check your owner’s manual as some manufacturers may cover specific parts for an extended period over the basic 1 year warranty.

How to choose a repair agency:

First provide an accurate description of the issue with exact model and serial number, because it is an indication of the problem and solution. Questions to ask:

  1. How much is a completed call? Completed means you will not pay for additional time or return visit. Be careful of a repair company with a low home visit fee and charges by time. With refrigeration, it will probably add it up quickly.
  2. Do you provide an estimate? This is almost impossible to accomplish over the phone, because different problems have different costs to repair. The technician at your home should definitely provide an estimate. We refund $50 of the $99 trip visit if the unit is unrepairable or too expensive to fix.
  3. Is the Tech refrigeration certified? Refrigeration certification requires more training than any other appliance as these guys operate with different tools and more sophisticated circuitry.
  4. Check Yelp, Google, BBB and AngiesList for reviews as service reputation differs greatly. You may also want to ask for a CORI certification to insure the tech is a good citizen.

Feel free to call us or schedule a service call below. My name is Butch. I am a Senior Tech at Yale and pre-diagnose every call at Yale. Take a look at more refrigerator repair info on our service site.



A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Butch Guillemette


  • Bristol Plymouth Regional Technical High School, Carpentry, 1992
  • Bay State School of Technology focusing in Major Appliances & Basic Electricity, Domestic Refrigeration & Air Conditioning and Commercial Refrigeration.

Interesting Facts:

  • Married with two children, Brett and Kalli
  • Coach youth basketball and softball
  • Repairing appliances at Yale for almost 10 years
  • Factory trained and certified all appliance brands at Yale
  • Member of United Servicers Association
  • Universal Certification Freon Recovery

Hobbies & Interests:

Scuba diving, golf, fishing and home brewing beer.

A Note About Pricing

Pricing on this blog is for reference only and may include time sensitive rebates. We make every attempt to provide accurate pricing at time of publishing. Please call the stores for most accurate price.

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