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What Happened To JennAir Downdrafts?

Steve Sheinkopf  |  April 21, 2009  |  3 Min. Read

Jenn-Air  |  Whirlpool  |  Electrolux  |  Downdrafts  |  Cooktops

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Look at this Jenn-Air Expressions unit...

Back in the day (about 15 years ago), we sold a ton of these in single, double and triple units. It was a state of the art product with convertible burners, inside grill and a flush design.

So what happened?

Like anything else, the product hasn't changed, but everything else has. These cooktops are induction, which is not available in the Expressions.

Componentary downdrafts like this Electrolux have allowed people to buy exactly what they want for a cooktop rather than being pigeonholded into a grill or a particular design.

Back to the drawingboard, Whirlpool (owner of Jenn-Air)...


A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

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