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Buying Extended Service Contracts

Steve Sheinkopf  |  June 23, 2010  |  3 Min. Read

Extended Warranties

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We are increasing the prices of our service contracts effective August. Quite simply, we are spending more money fixing products than the actual warranty. I would like at least to be even after cost of repair.

The question is: Should you buy one? The answer is maybe, depending on what products and who is selling it.

Couple of considerations:

1. Do NOT buy an outsourced extended warranty. Typically, they are call centers with no actual service providers. Check the Better Business Bureau for some pretty shocking info about these companies before you buy.

2. Do not buy an extended warranty from an out of state company....unless they have a service presence.

3. The most expensive products to repair are a washer and refrigerator. The least repaired items are microwaves and hoods. Buy the warranties accordingly.

4. Ask what the warranty covers. We will cover $250 in food loss for a refrigerator. What do they do if the product cannot be fixed 2 years into a warranty.

Again, do not be pushed into buying an extended or after market guarantee. Do some research to insure the work will be done if there is a problem.

You want to be confident the warranty is worth more then paper and ink.



A few review sites have placed this at the bottom of their articles. So here is our take: Our mission is to find reliable products for you to buy. Other review sites may say this as well.

However, we don’t love every product. Quite frankly, it costs us way too much money in repair costs to support less reliable brands.

In fact, we sell fewer brands than most appliance stores. Here is why:

We feel it is our responsibility to repair your appliances after you buy them.

We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. That's over 30,000 service calls logged in one year.

The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period.

That is why no major retailer has a service department. It costs too much labor, money and time.

Our Blog is a bit different than most others you will read. We cannot write glowing reviews of unreliable products.

Hopefully, the bloggers and organizations who write such glowing product reviews for every brand consider servicing these products first. Only then they will understand the consequences of their marketing.

Steve Sheinkopf

My goal has always been simple: I want Yale to be the best retail experience anywhere. I have tried to create a compelling environment for customers and employees alike.

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